Darren Fitzakerley
East Arm,NT
Summary
I am a reliable and upbeat person who is successful at promoting customer loyalty, satisfaction with consultative techniques and diligent attention to individual needs. Knowledgeable about customer needs and their expectations. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Mining Coordinator /Internal Sales Consultant
Team Global Express
03.2013 - Current
- Key point of contact for mining companies to assist and coordinate movement of time sensitive consignments
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Prepared agendas and took notes at meetings to archive proceedings.
- Handled incoming and outgoing shipping and receiving activities.
- Kept high average of performance evaluations.
Internal Sales
Toll / Team Global Express
07.2015 - Current
- Provided quotes for consignments heading interstate for account holders and one off customers.
- Provided cost effective rates for movements of consignments from small cartons to full trailer loads to interstate destinations
Customer Service Representative
Team Global Express
01.2008 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Truck Driver
NQX Freight System
09.2001 - 01.2004
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Followed safe load restraint practices
- Maximized load safety by balancing, securing, and weighing products.
Skills
- Customer service
- Technical proficiency
- Team collaboration
- Networking abilities
- Organizational skills
- Strong communication
- Relationship building
- Adaptability
- Goal-oriented
- Multitasking
- Attention to detail
- Problem-solving
Timeline
Internal Sales
Toll / Team Global Express
07.2015 - Current
Mining Coordinator /Internal Sales Consultant
Team Global Express
03.2013 - Current
Customer Service Representative
Team Global Express
01.2008 - 03.2013
Truck Driver
NQX Freight System
09.2001 - 01.2004
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