Darren Pennington
Summary
Knowledgeable Correctional Manager with solid history of managing teams and driving success. Skilled in implementing initiatives that enhance performance, promote welfare and safety of individuals while maintaining security. Demonstrated ability in problem-solving and decision-making.
Overview
36
36
years of professional experience
Work History
Acting Correctional Manager
G4S Custodial Services
05.2023 - Current
- Managed and motivated officer's to be productive and engaged in work.
- Ensure welfare of officer's and people in our care.
- Ensure physical and dynamic security is maintained.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for officer's, partners, stakeholders and people in our care.
- Enhanced overall performance by resolving disputes promptly, maintaining open lines of communication, and ensuring outcomes while maintaining policy and procedure.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate solutions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Upskill existing officer's to maximize team agility and performance.
- Developed and maintained relationships with partners and stakeholders.
- Built performing teams through effective mentoring and development.
Correctional Supervisor
G4S Custodial Services
09.2019 - 05.2023
- Fostered a professional working environment by setting clear expectations for officers performance and holding individuals accountable for their actions.
- Evaluated officer's performance regularly using objective criteria such as adherence to policies, punctuality, and ability to work well under pressure.
- Inspected units and staff areas use facilities for safety, cleanliness and security.
- Created workable environment for people in our care while maintaining security and safety.
- Demonstrated commitment to code of conduct by modelling integrity in decision-making processes throughout daily operations.
- Enforced rules, procedures and policies to assist with management of people in our care.
- Ensured accurate case management by maintaining up-to-date files on people in our care behaviour, incidents, grievances, and disciplinary actions taken.
- Maintained professional standards in interactions with people in our care, staff and stake holders.
- Referred and supported initiatives to prepare people in our care for life outside of prison upon release.
- Improved officer morale through open communication, addressing concerns, and recognizing officer's achievements.
- Developed officer's and identified training needs to close knowledge and process gaps.
- Resolved issues and disputes between people in our care professionally and respectfully.
Correctional Officer
G4S Custodial Services
02.2016 - 09.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of people in our care to identify and confiscate contraband and other prohibited items.
- Maintained people in our care safety through vigilant monitoring of behaviour and intervention during conflicts.
- Reduced instances of contraband by thoroughly searching people in our care, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and people in our care.
- Improved communication between staff members by participating in daily briefings and sharing critical information about people in our care activities.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for people in our care by connecting them with appropriate resources and services within the prison.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Enforced rules and regulations to maintain security and safety order among people in our care.
- Prepared reports to document incidents and breaches..
Bank Manager
Bendigo Bank
02.2005 - 12.2015
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Oversaw budget planning and expense management for the branch, ensuring financial goals were met or exceeded consistently.
Bank Officer - Bank Manager
Commonwealth Bank
12.1988 - 02.2005
- Commenced Bank Officer in 1988
- Progressed through various positions and locations
- Worked as Bank Clerk, Bank teller, loans assistant, loans officer, mobile lender, Assistant Branch Manager and then to Branch Manager.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Met with clients to generate new business and negotiate contracts.
- Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.
- Supervised branch operations and made continuous improvements in each area.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
Education
Certificate III Correctional Practice (CSC30115)
G4S Custodial Services Pty Ltd (4564)
01-2017
Certificate II in Security Operations (CPP20212)
International Security Training Academy
01-2015
Certificate III in Security Operations (CPP30411)
International Security Training Academy
01-2015
VCE
Mitcham High School
Mitcham, VICDrivers Licence
Medium Rigid
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Staff training and development
- Complex Problem-solving
- Documentation and reporting
- Operations management
- Conflict resolution
Timeline
Acting Correctional Manager
G4S Custodial Services
05.2023 - Current
Correctional Supervisor
G4S Custodial Services
09.2019 - 05.2023
Correctional Officer
G4S Custodial Services
02.2016 - 09.2019
Bank Manager
Bendigo Bank
02.2005 - 12.2015
Bank Officer - Bank Manager
Commonwealth Bank
12.1988 - 02.2005
Certificate III Correctional Practice (CSC30115)
G4S Custodial Services Pty Ltd (4564)
Certificate II in Security Operations (CPP20212)
International Security Training Academy
Certificate III in Security Operations (CPP30411)
International Security Training Academy
VCE
Mitcham High School
Drivers Licence
Medium Rigid
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