Darshan Nammalwar Sathya
Sydney,NSW
Summary
Proven problem-solver and adept in budget management, I significantly enhanced service quality at HealthShare NSW by coaching teams and leveraging business processes for strategic planning. At Nandos, I excelled in alliance building, ensuring customer satisfaction and operational efficiency, demonstrating exceptional conflict management and flexibility.
Overview
2
2
years of professional experience
Work History
Relay Support Officer
HealthShare NSW
09.2023 - Current
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Restaurant Worker
Nandos Australia and New Zealand
01.2023 - 09.2023
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
Education
Bachelor's of Engineering (B.E) - Chemical Engineering
University of Sydney
Sydney, NSW12.2025
Bachelor's of Engineering (B.E) - Biomedical Engineering
University of Technology Sydney
Sydney, NSW12.2022
Skills
- Alliance Building
- Recruiting
- Budget Management
- Business Processes
- Conflict Management
- Problem-Solving
- Flexible Schedule
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Relay Support Officer
HealthShare NSW
09.2023 - Current
Restaurant Worker
Nandos Australia and New Zealand
01.2023 - 09.2023
Bachelor's of Engineering (B.E) - Chemical Engineering
University of Sydney
Bachelor's of Engineering (B.E) - Biomedical Engineering
University of Technology Sydney
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