Darshil Patel
Claremont
Summary
Results-driven leader with extensive experience in team management, operations, compliance, and customer service across multiple industries, including hospitality, telecommunications, and gas infrastructure. Adept at coaching teams, managing rosters, ensuring regulatory compliance, and driving operational excellence. Passionate about delivering high-quality service and maintaining a safe and efficient work environment.
Overview
8
8
years of professional experience
Work History
Asset Engineer
Tas Gas
05.2023 - Current
- Develop and maintain Tier 1, Tier 2, procedures, and work instruction documents to ensure compliance with Australian gas regulations
- Provide on-site engineering support and technical expertise to field teams for safe and effective operations
- Lead and manage multiple gas pipeline projects, coordinating with internal and external stakeholders
- Develop and manage yearly on-call duty rosters for duty operators and field staff to ensure 24/7 emergency response availability
- Design and implement preventative and corrective maintenance routines using Maximo, improving operational efficiency
- Conduct regular audits, identify process gaps, and streamline best practices and compliance procedures for field staff
Centre Manager
Telstra
03.2020 - 05.2023
- Led high-performing teams in managing vulnerable customers, small businesses, and corporate accounts, ensuring exceptional service
- Facilitated team training programs, developed procedures and work instructions, and implemented process improvements for efficiency
- Managed TIO (Telecommunications Industry Ombudsman) complaints, ensuring timely resolution and compliance with industry regulations
- Coordinated with the IT team to enhance internal systems, improving workflow automation and customer experience
- Oversaw performance metrics, staffing, and call centre operations, ensuring KPIs were met and exceeded
Venue Manager
Regatta Hotel
06.2017 - 01.2020
- Managed multiple operational areas, including Café Kitchen, Small Café, Main Bar, Courtyard Bar, and Function Kitchen & Bar
- Handled stock management, cash reconciliation, and supplier coordination to ensure seamless operations
- Created and managed three separate staff rosters for bartenders, kitchen staff, and baristas, ensuring adequate coverage
- Organised and conducted staff training programs, focusing on customer service, compliance, and operational efficiency
- Ensured strict compliance with food safety, liquor licensing, and workplace health & safety regulations
- Led teams in delivering exceptional customer experiences, handling escalations, and resolving issues promptly
Education
MBA - Engineering
Central Queensland University
Brisbane, QLD02-2018
Bachelor of Science - Civil Engineering
Gujarat Technological Universtity
India06-2015
Skills
- Team Leadership & Development
- Operational Management
- Compliance & Safety
- Stock & Budget Control
- Customer Service & Problem Solving
- Process Improvement & Audits
Education And Certifications
[List relevant education or certifications]
Timeline
Asset Engineer
Tas Gas
05.2023 - Current
Centre Manager
Telstra
03.2020 - 05.2023
Venue Manager
Regatta Hotel
06.2017 - 01.2020
MBA - Engineering
Central Queensland University
Bachelor of Science - Civil Engineering
Gujarat Technological Universtity
Similar Profiles
Emine ArifEmine Arif
Additional Assistant at Uniting Vic. Tas.Additional Assistant at Uniting Vic. Tas.
HSU-TUNG HSU (Allen)HSU-TUNG HSU (Allen)
Cherry Picker Operator at TasCherry Picker Operator at Tas
Jessie ClarkJessie Clark
Plasterer at Plastering Solutions TasPlasterer at Plastering Solutions Tas