Dashwini Balasingam
Truganina,VIC
Summary
Well-qualified social work professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts, and solving diverse problems. Compassionate Disability Support Worker known for high productivity and efficient task completion. Skilled in developing personalized support plans, implementing effective communication strategies, and managing time effectively to meet individual needs. Excel in empathy, active listening, and problem-solving to enhance the quality of life for those supported.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Disability Support Worker
RSA Respite Services Austalia
Thorbury, VIC
10.2022 - Current
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Developed strategies to help individuals cope with their disability.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Administered medication to patients according to strict schedules.
- Maintained records of services provided, client progress, and goals achieved.
- Provided emotional support to individuals with physical or mental disabilities.
- Administered medication according to doctor's orders and monitored side effects.
- Supervised other workers and caregivers providing services to clients.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
PICK PACKER, Responsibilites
01.2020 - 08.2022
- Packing products .stock check .product arrangement .box folding
Picker Packer
Ital Food Group Pty Ltd
Campbellfield, VIC
01.2020 - 12.2020
- Packing products
- Place produts in boxes
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Labeled boxes and placed in outbound collection areas.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area while adhering to safety regulations.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
CUSTOMER RELATION OFFICER
Astro TV Network. Malaysia
01.2010 - 12.2018
- Assisted client with all enquires
- Provided technical support and connection to network
- Up-sale packages
- Handled customers that were disconnected from network
- Managed payment to ensured services were re- connected
SALES COORDINATOR
England Optical
01.2005 - 12.2010
- Sales of lens frames
- Promoting sale brands
- Using optical machines to assist client
- Provided customer service and gave advice on frames
SALES CASHIER
Yoahan Boutique. Malaysia
01.2000 - 12.2005
- Provided customer service
- Cash register EFTPOS and cash sales
- Processing sales
- Reconciliation of cash register
Education
Certificate 4 in Disability
Mcie
Melbourne, VIC10.2023
High School Diploma -
RMIT University
Melbourne, VIC02-2023
High School Diploma -
I Have Studied Year 12 in Malaysia
St Paul Secondary School12.1999
Skills
- OBJECTIVE
- Friendly, Patient and customer service-focused person with experience in Call
- Centre environment I can provide quality customer service in a range of
- Industries, I have strong communication, rapport building and relationship
- Management skills I thrive on working in a fast-paced environment and having
- Sales target to meet
- CERTIFICATIONS & COURSES
- I have done my certi cate 4 in disability
- Ability to identify, meet and exceed
- Customer expectations
- High level organizational and
- Administration skills
- Demonstrated ability to nd solutions
- That meet customer needs and achieve
- Targets
- Ability to remain calm under pressure
- Strong computer skills with high
- Accuracy
- Flexible and adaptable to new
- Environments and situations
- Able to communicate uently in English
- Bahasa and Tamil
Certification
i have done certificate 4 in disability and currently doing diploma in community services
Languages
4,4,5
Timeline
Disability Support Worker
RSA Respite Services Austalia
10.2022 - Current
PICK PACKER, Responsibilites
01.2020 - 08.2022
Picker Packer
Ital Food Group Pty Ltd
01.2020 - 12.2020
CUSTOMER RELATION OFFICER
Astro TV Network. Malaysia
01.2010 - 12.2018
SALES COORDINATOR
England Optical
01.2005 - 12.2010
SALES CASHIER
Yoahan Boutique. Malaysia
01.2000 - 12.2005
Certificate 4 in Disability
Mcie
High School Diploma -
RMIT University
High School Diploma -
I Have Studied Year 12 in Malaysia
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