Kym Hlaing
Perth,WA
Summary
I am currently working as a Senior Account Manager for Telstra Business
Technology Centre in West Perth. In my role, I am responsible for managing my
portfolio of 750 small to medium business clients in Perth metro area. I am the first
point of contact for advice, sales, customer service and most importantly insights
about how I can create business efficiencies for their business. I also have a strong
economic and finance backgrounds including financial planning, P&L and cash-flow
management, budget development, auditing, and business valuations.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
Telstra Corp
01.2021 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Boosted client satisfaction by effectively managing and resolving account issues.
Business Specialist
Vita Group Limited (Trading As Telstra)
10.2015 - 08.2020
- Consistently built long-term relationships with existing and new customers.
- Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
- Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
Sales Associate
Myer
11.2013 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Representative Team Leader
Campion Education
01.2012 - 10.2013
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Education
Bachelor of Commerce - Business Economics
Curtin University
Perth, WA09.2012
Diploma in Business -
TAFE Central Perth
Perth05.2009
Certificate III - Business
TAFE Central Perth
Perth 06.2008
Certificate IV - Accounting And Business Management
TAFE Central Perth
Perth 05.2008
Skills
- Business Development
- Excellent negotiation skills
- Partnership Development
- Account Management
- Strategic Account Planning
- CRM Systems
- Goals and performance
- Client Relationship Management
Languages
Burmese
Full Professional
Timeline
Senior Account Manager
Telstra Corp
01.2021 - Current
Business Specialist
Vita Group Limited (Trading As Telstra)
10.2015 - 08.2020
Sales Associate
Myer
11.2013 - 12.2014
Sales Representative Team Leader
Campion Education
01.2012 - 10.2013
Bachelor of Commerce - Business Economics
Curtin University
Diploma in Business -
TAFE Central Perth
Certificate III - Business
TAFE Central Perth
Certificate IV - Accounting And Business Management
TAFE Central Perth
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