David Brown
Aramac,QLD
Summary
Accomplished entrepreneur with a proven track record in small business operations and customer relations, notably at Direct Freight Express. Expert in enhancing client service through effective project and operations management. Demonstrated ability to boost customer satisfaction and team performance, leveraging both strong relationship-building skills and comprehensive business planning acumen.
Overview
18
18
years of professional experience
Work History
Owner and Operater Little Clover Cafe
Self Employed Services
01.2021 - 12.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Truck Driver
Direct Freight Express
03.2015 - 01.2021
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Owner Operator Beach Deli
Self Employed Services
01.2005 - 02.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
Redland Bay Community College
Redland Bay QLD12.1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
Accomplishments
- Achieved Certificate 3 by completing Logistic with accuracy and efficiency.
- Have Working with Children's Blue Card Card Number 2383811/1, Expiry date 12-Jan-2027
Timeline
Owner and Operater Little Clover Cafe
Self Employed Services
01.2021 - 12.2022
Truck Driver
Direct Freight Express
03.2015 - 01.2021
Owner Operator Beach Deli
Self Employed Services
01.2005 - 02.2016
High School Diploma -
Redland Bay Community College
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