David Fischer
Melbourne,Australia
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Motivated shift manager brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of practices and market conditions.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Duty Manager
Coles Supermarket
Aintree Victoria
10.2023 - Current
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Managed team performance, providing coaching and support to enhance service delivery.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Developed staff schedules to maximize efficiency and meet customer demand.
Shift Manager
Aldi
Sunbury, Victoria
04.2013 - Current
- Running shifts with up to 6 staff members
- All administration involved in opening and closing store
- Organise register tills and handling safe
- As WHS representative ensure safe workplace and report any hazards
- Ensure staff have fair task rotation on their shifts
- Handled customer complaints, questions and inquiries.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Run load in allocated time frames
- Ensure all daily tasks completed for next manager on shift
- Reinforced rules to promote superior employee performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assessed reports and adjusted workflows to realign with targets.
- Directed employees through daily routines.
Processor Delivery Driver
Preston Rabbit Packers
Hoppers Crossing, Victoria
05.2011 - 04.2013
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Processed payments by accepting cash, checks and credit card payments.
- Submitted accurate invoices, shipping paperwork and logs to support timely record-keeping.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Performed deliveries throughout greater Melbourne area.
- Delivered items to customers and presented invoices for payments.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Duty Manager
Coles
Burnside, Victoria
07.2006 - 05.2011
- Overseeing and task allocation to in excess of 20 full time, part time and casual staff
- As duty manager ensure cash is in safe.
- Open and close store
- Liase with store manager and area manager
- As produce manager rostering staff
- Weekly rosters for 5 staff
- Working to set budgets and calculating sales projections for submission and presentation to management
- Daily ordering of fresh produce for the store
- Respond quickly to product recalls
- Calculating wastage of produce including store returns
- Daily price changes, waste write offs and markdowns
- Ensure area as always presented at the highest standard
- Weekly reporting including breakdown of markdowns and register markdowns
- Completing detailed daily and weekly reports on all aspects of produce sales etc, according to Coles policy and procedures
- Attending and contributing to staff and store meetings as required
- Training of new staff and existing staff in company policy and procedures
- Completing all online training courses as required by Coles
- Ensure all staff adhere to correct OH&S and store procedures
- Maintaining high occupational health and safety standards at all times for customer and staff according to government industry and company policy
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Business Owner
Scooby Couriers
Darwin, Northern Territory
11.2000 - 05.2006
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision making.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept records for production, inventory, income and expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Kept up-to-date on regulatory changes affecting business operations.
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Directed implementation of strategic business plans to achieve goals and objectives.
- Assessed business expenditures and financial trends to implement realistic company budgets.
- Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers.
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
Warehouse Supervisor
Oz North Wholesalers
Darwin, Northern Territory
09.1994 - 06.2000
- Interviewed, trained and supervised employees.
- Exercised organizational leadership practices and communicated business vision to achieve sales goals.
- Calculated inventory levels, priced store products and generated credit memos for returned merchandise.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Established and maintained good relations with customers, vendors and transport companies.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Trained staff on material handling processes to reduce shipping times.
- Generated warehouse shipping documents, packing lists and invoices.
- Monitored processing equipment and machinery for proper start-up, operation and shut down.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Compiled, sorted and filed records of product orders, business transactions and other activities.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Developed weekly schedules for warehouse employees.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
- Operated forklifts to fill or empty overhead spaces.
Education
High School Diploma -
Deer Park High School
Deer ParkSkills
- Decision Making
- Maintaining Required Compliance
- Opening and Closing Procedures
- Mentoring and Coaching
Accomplishments
- Promoted from store assistant to trainee store manager, in less than 12-months.
- Consistently maintained high customer satisfaction ratings.
Certification
- Medium tuck licence
- Senior first aid
- Furniture removal accreditation course
- WHS training certificate
- RSA
Interests
Strong interest into OH&S, Passionate fossicker on my days off
Timeline
Duty Manager
Coles Supermarket
10.2023 - Current
Shift Manager
Aldi
04.2013 - Current
Processor Delivery Driver
Preston Rabbit Packers
05.2011 - 04.2013
Duty Manager
Coles
07.2006 - 05.2011
Business Owner
Scooby Couriers
11.2000 - 05.2006
Warehouse Supervisor
Oz North Wholesalers
09.1994 - 06.2000
High School Diploma -
Deer Park High School