David Hogan
BUNDAMBA,QLD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
QLD/Nogales Manager
SAFETECH
Brisbane, QLD
09.2013 - 09.2024
- Providing materials handling solutions for major retailers, warehouses & builders. IE: Coles, Woolworths.
- Equipment included; Dock Levellers, Scissor Tables, Freight Hoists & Vehicle Lifts.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Prepared tender submissions & quotations.
- Leased with management to ensure accurate forecasting & budgets.
New Equipment Sales Consultant
Otis Elevator Company
Qld Northern Region, Sunshine Coast, QLD
07.2012 - 06.2013
- Provided technical advice and support to customers on a range of new equipment sales.
- Explained product specifications, features and benefits to potential buyers.
- Negotiated pricing with customers while maintaining profitability goals.
- Researched industry trends, competitors and customer needs to identify new business opportunities.
- Coordinated with other departments in order to ensure efficient delivery of orders.
- Responded promptly to customer inquiries via phone, email or in person visits.
- Performed regular follow-ups with clients after initial sale was made.
- Sold equipment to new and established customers with persuasive and knowledgeable approach.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
Customer Service Account Representative
Otis Elevator Company
Brisbane, QLD
09.2011 - 07.2012
- Answered customer inquiries through phone, email, and chat.
- Provided customers with product and service information.
- Resolved customer complaints in a timely manner.
- Identified potential opportunities to upsell products or services.
- Ensured compliance with company policies and procedures related to customer service activities.
- Collaborated with other departments to resolve customer issues.
- Performed follow-up calls regarding customers' inquiries.
- Utilized problem-solving skills to address complaints effectively.
- Ensured all queries were addressed promptly and accurately.
- Maintained knowledge of current promotions and new products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
QLD General Manager
Advanced Metal Curving/ Engineering
Berisbane, QLD
12.2006 - 08.2011
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Analyzed market trends to inform business decisions and strategies.
- Implemented successful business strategies to increase revenue and target new markets.
Customer Service Account Representative
Otis Elevator Company
Brisbane, QLD
04.2006 - 12.2006
- Answered customer inquiries through phone, email, and chat.
- Provided customers with product and service information.
- Resolved customer complaints in a timely manner.
- Identified potential opportunities to upsell products or services.
- Collaborated with other departments to resolve customer issues.
- Performed follow-up calls regarding customers' inquiries.
- Ensured all queries were addressed promptly and accurately.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Caloundra High School
Caloundra, QLD11-1992
Skills
- Expense Tracking
- Business Development
- Operations Management
- Staff Development
- Business Administration
- Strategic Planning
Timeline
QLD/Nogales Manager
SAFETECH
09.2013 - 09.2024
New Equipment Sales Consultant
Otis Elevator Company
07.2012 - 06.2013
Customer Service Account Representative
Otis Elevator Company
09.2011 - 07.2012
QLD General Manager
Advanced Metal Curving/ Engineering
12.2006 - 08.2011
Customer Service Account Representative
Otis Elevator Company
04.2006 - 12.2006
High School Diploma -
Caloundra High School
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