David Kim
Melbourne,VIC
Summary
Dynamic and multilingual professional with proficiency in English and Korean, showcasing a fast-learning attitude and proactive approach. Excels in adapting to dynamic work environments, particularly experienced in high-paced Operations. Possesses strong communication and leadership skills demonstrated through effective collaboration with team members and departments. Proven track record in achieving sales targets, retention goals, and high customer satisfaction rates.
Overview
6
6
years of professional experience
Work History
Delivery Team Leader
BYD Victoria
Clayton, VIC
09.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Quality checks to ensure each vehicle is upto date with Software , Pre delivery checks are correct, and vehicle is ready to deliver.
- Maintain good communication with Pre Delivery, and Coordination team to ensure payments and Vehicles are ready.
- Process all Paperwork for deals, trade ins and warranty.
Business Manager
BYD Victoria
Brighton, VIC
06.2024 - 09.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Accredited with Angle Auto, VWFS, OLY, Allianz and Schmick.
- Ensure and review all deals , process settlements ,and after Sales Enquiry.
- Work and enage with Sales Manager and get the best results for the team.
Sales Consultant
BYD VICTORIA
Brighton, VIC
01.2024 - 06.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Top Sales consultant at Brighton Experience Centre
- Maintained high NPS rating through communication and transparency.
Senior Sales Consultant
BYD - Andrew Simms
Newmarket, AUK
07.2022 - 12.2023
- Coordinating test drives and providing memorable customer service and in-depth product knowledge
- Meeting monthly Sales Target and Upsell on accessories (e.g. Roof racks, floor mats, tow bar, Gardx)
- Facilitating orders and communicating with different departments of the organisation to ensure vehicles are prepared for and handed over to customer.
- Oversee all digital communication routes via email and phone calls
- Take responsibility and manage the store while team leader is away on leave, organise staff and ensure targets the met.
Sales and Retention Specialist
Tower Insurance
Auckland, AUK
09.2021 - 07.2022
- Assist clients to set up new policies, retain customers, upsell products (House, Caravan, Car, Motorbike, Trailer)
- Provide eccentric customer service to maintain loyalty
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Answered product questions with up-to-date knowledge of sales and promotions.
Senior Sales Specialist
Harvey Norman
Mount Wellington, AUK
08.2020 - 09.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Maintained current store, product and promotional knowledge to drive consistent sales
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Real Estate Agent
Bayleys
Howick, AUK
03.2019 - 03.2021
- Guided homebuyers and sellers through process of Appraisals, Market conditions, Sales and Purchase Agreement
- Work with prospective buyers to help purchase their first home
- Utilize Korean media, and advertisement to prospect potential buyers
- Advised customers on market current status for residential and land markets.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Coordinated appointments to show tenants and buyers prospective homes.
Education
Bachelor of Property -
University of Auckland
Auckland, NZ11.2019
High School Diploma -
Homebush Boys High School
Sydney, Australia12.2015
Skills
- Positive Customer Engagement
- Interpersonal and written communication
- Honest and Ethical
- Time Management
- Strategic Planning
- Leadership skills
Languages
Korean
Professional Working
Timeline
Delivery Team Leader
BYD Victoria
09.2024 - Current
Business Manager
BYD Victoria
06.2024 - 09.2024
Sales Consultant
BYD VICTORIA
01.2024 - 06.2024
Senior Sales Consultant
BYD - Andrew Simms
07.2022 - 12.2023
Sales and Retention Specialist
Tower Insurance
09.2021 - 07.2022
Senior Sales Specialist
Harvey Norman
08.2020 - 09.2021
Real Estate Agent
Bayleys
03.2019 - 03.2021
Bachelor of Property -
University of Auckland
High School Diploma -
Homebush Boys High School