Summary
Overview
Work History
Skills
References
Timeline
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David Leiberman

David Leiberman

Southbank,Vic

Summary

Enthusiastic claims consultant who examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.

Dedicated member of any team. Works with a positive attitude and the ability to establish rapport with customers and colleagues alike. Able to deescalate calls, take accountability and go above and beyond expectations.

Overview

2
2
years of professional experience

Work History

Claims Consultant (Temporary Contract)

Defence Health
06.2023 - Current
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
  • Evaluated medical claims for accuracy and completeness and researched missing data.
  • Monitored and updated claims status in claims processing system.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Handled members inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to members.
  • Processed up to 130 claims per day within 3 weeks of starting at the company.

Home Owner Solutions (Senior Officer)

Australia New Zealand Bank
11.2022 - 02.2023
  • Answered customer questions about products and services
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent customer experiences.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Care Consultant

Australia New Zealand Bank
02.2022 - 11.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and issues.
  • Promptly responded to customer inquiries and provide effective solutions efficiently.
  • Exceeded in procedure and quality knowledge whilst taking the highest call volume for my team.
  • Frequently and willingly helped colleagues with calls and difficult enquiries.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Frontline staff to raising disputes, such as fraud or chargeback disputes in a timely but considerate manner.

Fast Food Team Member

B L Fitzgerald Pty Ltd (McDonalds)
06.2021 - 12.2021
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Operated large-volume grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Recorded customer orders and communicated clearly to confirm each order.

Skills

  • Administering Claims
  • Concise time management
  • Issue resolution
  • Conceptualization
  • Quick learner of processes
  • Multitasker
  • Digitally literate
  • 104 wpm Typing Speed
  • Understanding Customer Needs
  • Creative Problem Solving
  • Efficient Service
  • Claim Validity Determination

References

 Jane Davis | Former Team Leader

PH: 0424 099 440

Karen Eremin | Senior / Temporary Team Leader

PH: 0472 780 515

Meaghan Alves | Team Leader

PH:  0417 173 889 

Timeline

Claims Consultant (Temporary Contract)

Defence Health
06.2023 - Current

Home Owner Solutions (Senior Officer)

Australia New Zealand Bank
11.2022 - 02.2023

Customer Care Consultant

Australia New Zealand Bank
02.2022 - 11.2022

Fast Food Team Member

B L Fitzgerald Pty Ltd (McDonalds)
06.2021 - 12.2021

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David Leiberman