AI
David Lewis
Data, Analytics And Stakeholder Engagement
Sydney,NSW
Summary
Originally a statistician and data analyst who broadened his skillset to project management, change management and business analysis in digital transformation, analytics and customer experience. I have broad public sector experience in a range of policy areas including transport, justice and the environment, and believe I offer a unique blend of engagement and analytic skills with the ability to communicate with stakeholders at all organisational levels to deliver successful outcomes.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Data and Analytics Engagement Manager
Transport for NSW
10.2021 - Current
- Increased customer engagement with our Tableau and Power BI analytics products through:
- Development of Sharepoint site and portals;
- Presentations and live demonstrations to internal/external customer groups;
- Communications and social media platforms;
- Modernisation of reports into Power BI apps including branding;
- Customer surveys and analysis.
- Created efficiencies through automation of manual processes for report subscriptions and task management through Power Platform
- Delivery of engagement strategy for analytics team to increase awareness and use of analytics products
- Delivered change management, user testing, communications and training components of analytics uplift projects, winning a collaboration award in August 2022 for my work with our IT business partner.
Senior Business Analyst
Sydney Trains
03.2019 - 09.2021
- Reviewed $4m per year Customer Experience Management Program and related policies and procedures, delivering an enhanced program while achieving 25% cost savings
- Project managed initiation phase and played integral part in major procurement process for a new supplier to deliver customer surveys and cloud-based interface
- Delivered innovation initiatives to enhance the CX and Customer Information Programs
- Migrated and developed executive dashboards in cloud-based Domo and Qualtrics platforms using Python, and provided data-driven insights and recommendations for senior management to improve customer experience
- Supported leadership team with reporting, analysis, and business presentations to inform customer strategies.
Business Project Manager
Justice NSW
05.2018 - 02.2019
- Led business/change component for implementation of SAP ERP in large organisation
- Successfully managed team of change, communications and business analysis experts to deliver high quality business requirements, change management plans, stakeholder engagement and communications strategy for project
- Successful in playing a key role in negotiating the project deployment approach in a challenging operating environment
- Delivered Secretariat, risk management and governance role for high level project committees
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Project/Policy Manager
Division of Resources, Energy
08.2016 - 02.2017
- Project managed a mining rehabilitation policy project to ensure environmental outcomes when coal mines reach the end of their economic life
- Contributed to development of NSW Climate Change Strategy
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
Senior Business Analyst
Family & Community Services
02.2014 - 06.2016
- Developed Executive dashboard and reporting framework for the new FACS Board
- Successful as key liaison between business and data providers from 3 agencies to develop database and reporting mechanisms
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Effectively monitored organisational performance by implementing measurable key performance indicators
- Delivered quality data insights and visualisations to improve policy and operations delivery
Strategy Analyst
NSW Premier And Cabinet
11.2013 - 02.2014
- Key analyst on the State's ten-year plan, NSW 2021, and successfully provided recommendations to the Premier and Cabinet on a revised plan, including successful engagement and negotiation with key departmental agencies
- Provision of advice on strategy and performance to the Premier's Office and senior management
- Compiled research data, delivered fact-finding workshops and gave professional presentations detailing recommended strategy improvements
Principal Policy Manager
Transport for NSW
10.2010 - 02.2013
- Successfully delivered the first whole-of-Transport 2012/13 Total Asset Management submission to NSW Treasury including:
- Project planning and management
- Chaired a multi-agency steering committee
- Represented TfNSW in successful negotiations with Ministers’ Offices and NSW Treasury
- Post-implementation review and business improvements for future submissions
- Provision of advice on corporate policy, strategy and performance to the Director General and the TfNSW Executive
- Managed communications strategy and developed communications material for the TfNSW corporate plan.
Education
Master of International Relations - International Law, Environment, Globalisation
University of Sydney
03.2015 - 12.2017
Bachelor of Science (Mathematics) Honours - Statistics
University of Technology, Sydney
03.2001 - 12.2001
Bachelor of Mathematics And Finance - Statistics, Economics and Finance
University of Technology Sydney
03.1997 - 12.2000
Skills
Project Management - PRINCE2 Certified, Agile Techniques
Project Management Tools - MS Project, Jira, Trello, Confluence
Business Analysis
Software Development LifecycleData Modelling, ETL and Visualisation - SQL, Python, Power BI, Tableau, Excel, Domo
Qualtrics Customer Experience Certification
Strategy and Policy Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridImportant To Me
Work-life balanceFlexible work hoursCareer advancementInterests
Blockchain
Environment
Economics
International Relations
Sport - especially cricket, football and golf
Timeline
Data and Analytics Engagement Manager
Transport for NSW
10.2021 - Current
Senior Business Analyst
Sydney Trains
03.2019 - 09.2021
Business Project Manager
Justice NSW
05.2018 - 02.2019
Project/Policy Manager
Division of Resources, Energy
08.2016 - 02.2017
Master of International Relations - International Law, Environment, Globalisation
University of Sydney
03.2015 - 12.2017
Senior Business Analyst
Family & Community Services
02.2014 - 06.2016
Strategy Analyst
NSW Premier And Cabinet
11.2013 - 02.2014
Principal Policy Manager
Transport for NSW
10.2010 - 02.2013
Bachelor of Science (Mathematics) Honours - Statistics
University of Technology, Sydney
03.2001 - 12.2001
Bachelor of Mathematics And Finance - Statistics, Economics and Finance
University of Technology Sydney
03.1997 - 12.2000