David Ngo
Canley Heights,New South Wales
Summary
Hardworking and professional sales assistant with 5+ years of customer experience-offering excellent communication, prioritization and people skills. Looking to advance into property management, ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Superdry Store
Shop 9/5 Viscount Pl, Warwick Farm NSW 2170
03.2019 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized work environment for a safe and inviting shopping experience for customers
- Achieve personal KPI's, completing daily tasks and work towards company goals
- Assisting customers with prompt and polite support in-person and via phone
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Addressed customer issues tactfully, resolving any concerns in regards to product returns and exchanges.
- Improved store appearance with effective merchandising and creative displays.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Volunteer
South West Sydney Lions Club
07.2016 - Current
- South West Sydney Lions club consists of a non profit organization formed by many youths that share the common ideal of giving back to the community. My involvement in this organization has allowed me to understand that not all are fortunate enough to live free of concerns with simple needs. By extending out my hand and a fraction of my time I am able to reach out for those that are in need. I will continue to support my local community for as long as I can have the ability.
Cafe Worker
Nadia's Cafe
Parramatta, NSW
01.2018 - 12.2018
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Education
Events Management
Torrens University Australia
High School Diploma -
Canley Vale High School
12.2014
Skills
- Communication is the most important skill a real estate agent must possess, understanding the needs of client is key to building a great rapport
- Integrity- To maintain a consistently good reputation for both the real estate agent and the company, honestly and integrity plays a crucial role
- Active listening- As simple as it sounds, learning how to listen is very complicated Having the ability to pay attention, tests our patience with their inquiries
- Bilingual- Language barrier is an existing issues that cannot easily be resolved Being fluent in both Cantonese and Mandarin will allow me to confidently understand cultural differences
- Co-operative- Working as a team can help me and others fortify our strengths, while helping us acknowledge our weaknesses
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Professional Working
English
Native or Bilingual
Certification
- Certificate of registration. reg no. REP400078259C
Timeline
Retail Sales Assistant
Superdry Store
03.2019 - Current
Cafe Worker
Nadia's Cafe
01.2018 - 12.2018
Volunteer
South West Sydney Lions Club
07.2016 - Current
High School Diploma -
Canley Vale High School
Events Management
Torrens University Australia