DAVID RAMSAY
Aitkenvale,QLD
Summary
Results-driven professional with extensive experience in correctional administration. Adept at leading teams, managing compliance, and facilitating effective communication among stakeholders. Committed to driving operational success through strategic program coordination.
Overview
11
11
years of professional experience
Work History
Work Program Coordinator
Townsville Low Custody
Stuart, QLD
08.2025 - Current
- Managed communication with stakeholders to ensure project alignment and support.
- Facilitated meetings with team members to discuss project progress and challenges.
- Maintained program documentation and records for compliance and reporting purposes.
- Collaborated with cross-functional teams to streamline operations and enhance efficiency.
- Assisted in budget planning and resource allocation for various program activities.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Prepared periodic reports, financial statements and records on program activities for management.
Custodial Correctional Officer
Townsville Low Custody
01.2023 - Current
- Respond to incidences and manage prisoner behaviour
- Identify and monitor at-risk prisoners
- Undertake searches for prohibited item/s
- Supervise the offenders daily while at the Townsville Low Custody
- Searching prisoners
Centre Services Manager
Townsvilles Correctional Centre
Stuart, QLD
03.2025 - 07.2025
- Supervised daily operations within correctional facility environment.
- Developed and implemented service delivery protocols for inmates.
- Coordinated training programs for new service staff members.
- Managed conflict resolution processes among staff and inmates.
- Monitored compliance with facility regulations and policies.
- Facilitated communication between departments to enhance service effectiveness.
- Evaluated service quality and provided feedback for continuous improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Acting Correctional Supervisor
Lotus Glen Correctional Centre
01.2020 - 01.2023
- Provide ethical based leadership consistent with legislation and departmental policy and procedures
- Monitor and improve performance of staff
- Supervise and work with staff to ensure safety and security of the centre is maintained
- Assume responsibility for the centre’s operation outside of business hours
- Participate as an affective team member in the development and implementation of the centre’s operational plans
CERT Team Leader
Lotus Glen Correctional Centre
02.2018 - 01.2023
- Respond to centre incidents
- Formulate and execute response plans
- Demonstrate a sound knowledge of the response model of LGCC
- Assist in training of general run staff and CERT Team Leaders
Custodial Correctional Officer
Lotus Glen Correctional Centre
01.2015 - 01.2023
- Respond to incidences and manage prisoner behaviour
- Identify and monitor at-risk prisoners
- Undertake searches for prohibited item/s
- Prisoner Escorts including discharges, watch house transfers, scheduled medicals and emergency medicals
- QGAIR Escorts
- Supervise the offenders on a daily basis while in the Lotus Glen Correctional Centre
- Searching prisoners
Education
Trainor and Assessor -
01.2022
Diploma in Correctional Administration -
01.2021
Certificate IV in Correctional Practice -
01.2021
Certificate III in Correctional Practice -
01.2016
Skills
- Project management
- Compliance documentation
- Stakeholder communication
- Budget planning
- Team collaboration
- Service delivery protocols
- Conflict resolution
- Performance monitoring
- Incident response planning
- Leadership skills
- Problem solving
References
- George Muir, Low Custody Manager, Townsville Low Custody (Men’s), (07) 44305905
- Steven Woods, Low Custody Supervisor, Townsville Low Custody (Men’s), (07) 44305905
Timeline
Work Program Coordinator
Townsville Low Custody
08.2025 - Current
Centre Services Manager
Townsvilles Correctional Centre
03.2025 - 07.2025
Custodial Correctional Officer
Townsville Low Custody
01.2023 - Current
Acting Correctional Supervisor
Lotus Glen Correctional Centre
01.2020 - 01.2023
CERT Team Leader
Lotus Glen Correctional Centre
02.2018 - 01.2023
Custodial Correctional Officer
Lotus Glen Correctional Centre
01.2015 - 01.2023
Trainor and Assessor -
Diploma in Correctional Administration -
Certificate IV in Correctional Practice -
Certificate III in Correctional Practice -
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