Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

David Schmidt

Morwell,VIC

Summary

Coming from a career in blue-collar, physical labor type work. Working in these other industries has given me valuable life skills, such as better interpersonal communication, confidence and time management.

Now considered a knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by following the company values and asking targeted questions to quickly get to root of issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Consultant

Aussie Broadband
01.2024 - Current
  • Learnt and embodied the 5 Aussie Values, Be Awesome, Think BIG, No Bullsh*t, Be Good, Have Fun
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Developed strong relationships with customers by consistently exceeding expectations in handling requests or concerns.
  • Provided feedback on potential areas for improvement within the department based on personal experiences and observations.

Tree Worker

ETS Infrastructure Management
03.2023 - Current
  • Provided friendly expert knowledge and advice to customers/ clients of ETS (Ausnet)
  • Highly familiar with ETS' internal operating systems for gathering information
  • Followed safety regulations and company procedures to safeguard personnel and equipment.
  • Chopped and trimmed trees within proximity of powerlines from an insulated EWP and operated chipping equipment for limbs.

Tree Worker

Antler Environmental
05.2022 - 02.2023
  • Advised company and public on tree care and identification.
  • Assisted with removal of hazardous trees, safely cutting limbs and removing trunks.
  • Performed routine cleaning and repairs, increasing longevity of tools and equipment.
  • Removed dead and excess branches from trees.

Project Fire Fighter

Melbourne Water
10.2021 - 04.2022
  • Worked closely with government entities, a high level of professionalism was necessary to maintain at all times
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
  • Operated fire hoses, extinguishers as well as 'dry fire fighting' techniques to eliminate fire and prevent from spreading.
  • Managed and maintained a wide area around the dam, clearing trees from tracks/ roads to ensure access in the event of emergency

Bartender

The Butter Factory Traralgon
01.2021 - 10.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Developed strong telephone interpersonal skills when taking bookings and planning events for customers
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Tree Worker

Tubby's Timber And Tree Service
02.2020 - 12.2020
  • Prepped trimming tools by sharpening shears, grinders, and saw teeth.
  • Supported installation of cabling and bracing to support trees and minimize risks.
  • Maintained and operated chainsaws and chippers to reduce safety hazards and support productivity.

Carpenter Laborer

Anchor Homes
04.2019 - 02.2020
  • Framed and finished wood and metal structures.
  • Installed insulation, trim and other finishing touches.
  • Planned and laid out work from blueprints, drawings and models.
  • Inspected completed work for conformance with specifications and requirements and confirmed compliance with applicable building and safety regulations.

Retail Associate

Bunnings
05.2013 - 03.2017
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with customers and co-workers
  • Developed and maintained courteous and effective working relationships.
  • Managed goods coming into and going out of the store, entering all stock information into a database

Education

Cert II in Horticulture/ Arboriculture

Arbtrack Australia
2023

Cert II in Construction (Carpentry)

TAFE Gippsland
2019

VCE (Year 12) -

Gippsland Education Precinct
2012

Skills

  • Professional demeanor
  • Call center experience
  • Time Management
  • Verbal / Written Communication
  • Critical Thinking
  • Digital Research Tools
  • Intermediate Microsoft Office suite skills, excel, sharepoint, visio etc

Certification

  • Licensed EWP operator - 2023
  • Licensed Tree Trimmer/ Feller - 2023
  • Heavy Rigid Truck License - 2023
  • Licensed VESI Worker - 2023
  • Licensed Chainsaw Operator - 2023
  • High risk license - 2023
  • Licensed Chipper Operator - 2023
  • Certified in First Aid/ CPR - 2023
  • General Fire-fighter - 2022
  • RSA - 2021

Languages

Portuguese
Elementary

Timeline

Customer Service Consultant

Aussie Broadband
01.2024 - Current

Tree Worker

ETS Infrastructure Management
03.2023 - Current

Tree Worker

Antler Environmental
05.2022 - 02.2023

Project Fire Fighter

Melbourne Water
10.2021 - 04.2022

Bartender

The Butter Factory Traralgon
01.2021 - 10.2021

Tree Worker

Tubby's Timber And Tree Service
02.2020 - 12.2020

Carpenter Laborer

Anchor Homes
04.2019 - 02.2020

Retail Associate

Bunnings
05.2013 - 03.2017

Cert II in Horticulture/ Arboriculture

Arbtrack Australia

Cert II in Construction (Carpentry)

TAFE Gippsland

VCE (Year 12) -

Gippsland Education Precinct

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David Schmidt