Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

David Wilkins

Miners Rest,Victoria

Summary

My best strengths are I am versatile, a quick learner, fast thinker, able to multi task. Life experience and working in various industries has always allowed me to interact with people of all backgrounds, making it easier to connect with people which I believe to be key to any role in a career. Certificate 3 in Customer Contact Centre has been a great learning tool at Telstra.

Professional pet care provider skilled in maintaining health and happiness of dogs through attentive and compassionate care. Known for building strong relationships with both pets and owners, ensuring trusting and supportive environment. Collaborative team player who adapts to varying needs and consistently achieves positive outcomes in pet care.

Overview

21
21
years of professional experience
1
1
Certification

Work History

All Breed Dog Sitter

DDs In Home Dog Sitting
05.2016 - Current
  • Exercised animals regularly with walks and rigorous play activities.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.

Census Officer

Australian Bureau of Statistics
07.2021 - 09.2021
  • This was a three month role from Sept 2021 to November 2021.
  • Collecting private details from residents, Delivering and pick up of materials. Talking to community members of importance of ABS.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.

Customer Service Representative

Tk Maxx
09.2020 - 02.2021
  • Customer service face to face, re stocking shelves, daily requirements met. Cleaning
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded proactively and positively to rapid change.

Store Manager

Gravity Streetwear
08.2013 - 03.2016
  • Hands on Sales face to Face.
  • Brand Management, Stock re-ordering, Faulty Returns when required. Managing eftpos. Online Sales orders, Banking.

Cleaner

Acceptable Compulsive Cleaning
01.2005 - 05.2013
  • Acceptable Compulsive Cleaning (self-employed)
  • This was my own business, where I have developed my own clientele. My role involves cleaning domestic homes and apartments in Melbourne. This also involves contract work through Real Estate Agents, for move-ins, move-out's and vacate cleans.

Customer Service and Sales Consultant

Telstra
10.2010 - 04.2012
  • This role of customer service sales/complaints handling inbound calls, Rapport Building, First call resolution. Offering all Telstra products and services

Education

Senior Customer Services Representitive - Call Centre Business certificate 3

Franklyn Scholar

Provide Responsible Serving of Alcohol - undefined

Liquor Consultancy Services

Record of School Achievement (Year 11) - undefined

Norwood Morialta High School

Skills

  • Effective complaint handling

  • Written and verbal communication

  • Schedule management

  • Client relationship management

  • Dog walking

Certification

  • SA Drivers Licence Issued by SA Government
  • Evidence of Full Covid-19 Vaccination Plus Booster

Interests

  • Food Tourism
  • Road Trips

Timeline

Census Officer

Australian Bureau of Statistics
07.2021 - 09.2021

Customer Service Representative

Tk Maxx
09.2020 - 02.2021

All Breed Dog Sitter

DDs In Home Dog Sitting
05.2016 - Current

Store Manager

Gravity Streetwear
08.2013 - 03.2016

Customer Service and Sales Consultant

Telstra
10.2010 - 04.2012

Cleaner

Acceptable Compulsive Cleaning
01.2005 - 05.2013

Provide Responsible Serving of Alcohol - undefined

Liquor Consultancy Services

Record of School Achievement (Year 11) - undefined

Norwood Morialta High School

Senior Customer Services Representitive - Call Centre Business certificate 3

Franklyn Scholar

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David Wilkins