David Willis
9 Rea Close Camira ,QLD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behavior's, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. have good cultural awareness and understanding the diversity that comes with working in a diverse Government area Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IAGDP Program Participant
Dept. Of Social Services
10.2022 - Current
- Communicated positively with team members and showed compassion and empathy to guests with food insecurities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed and updated databases to handle customer data.
- Increased efficiency and team productivity by promoting operational best practices.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Apperentice Auto Electrition- Mechanic
M & J Auto Solutions
05.2021 - 07.2022
- Carry out all aspects of vehicle servicing and maintenance.
- Running day to day operation of workshop.
- Booking customer vehicles as required
- Operate special test equipment and test drive vehicles.
Contractor for Wrong Fuel Rescue as a operator
Dave's Mechanical Mobile Service
03.2020
- Operate special test equipment to remove and recover contaminated fuel in customer vehicles and test operation of vehicle when completed job
- Providing exceptional customer service
- Cash sales.
Leading hand/quality controller/workshop forman
Southside Toyota
03.2019 - 03.2020
- Carry out all aspects of vehicle servicing and maintenance
- Running the operation of the workshop
- Booking customer vehicles as required
- Operate special test equipment and test drive vehicles
- Providing exceptional customer service
- Toyota Training to become accredited with Toyota Technician Australia
- Check and quality checking customer vehicles to a high standard
- Carrying out RWC as per industry standard.
Mechanic for Nissan
IAN BOCETTHER MOTORS, BUNDAMBA
03.2018 - 02.2019
- Carry out all aspects of vehicle servicing and maintenance
- Running the operation of the workshop
- Booking customer vehicles as required
- Operate special test equipment and test drive vehicles
- Providing exceptional customer service
- Nissan Training to become accredited with Nissan Australia.
Education
Diploma of Government - Business Administration
Canberra Institute of Tech
Canberra, ACT11.2023
Certificate IV Transport And Distribution - Road Transport
J & N Industry Training Service
Townsville, QLD11.2007
Certificate III in Light Vehicle Mechanics - Mechanics And Repairers
Chales Darwin University
Darwin, NT10.2000
Skills
- Hands on “practical approach” to work
- Excellent communication skills
- Customer service skills
- Good mathematical ability
- Ability to read wiring diagrams and trace wire colors
- Ability to organize work and plan time
- Can work equally well as a team member or on a individual basis
- Good computer skills
- Strong work ethics
- Methodical & patient
- Report writing
- Observant – good eye for detail
- Excellent hand/eye co-ordination and manual dexterity
- Attention to Workplace Health & Safety regulations
- Experienced in safe operation of power tools and other machinery & equipment
- Find no difficulty in accepting authority/direction
- Clear thinking and good natured
- Honest, adaptable & sincere
- Punctual & reliable
- All diesel & mechanical work
- Microsoft Access
- Quality Management Systems
- Client Service
- Microsoft Office
- SAP
- Microsoft Windows
References
To be provided upon request
Certification
- Certificate IV Transport & Distribution
- Certificate III in Light Vehicle Mechanics
- MC Licence
- Blue Card
- White card
- High risk licence forklift tickect
Licenses
- Certificate IV Transport & Distribution
- Certificate III in Light Vehicle Mechanics
- MC Licence
- Blue Card
- White card
- High risk licence forklift tickect
Timeline
IAGDP Program Participant
Dept. Of Social Services
10.2022 - Current
Apperentice Auto Electrition- Mechanic
M & J Auto Solutions
05.2021 - 07.2022
Contractor for Wrong Fuel Rescue as a operator
Dave's Mechanical Mobile Service
03.2020
Leading hand/quality controller/workshop forman
Southside Toyota
03.2019 - 03.2020
Mechanic for Nissan
IAN BOCETTHER MOTORS, BUNDAMBA
03.2018 - 02.2019
Diploma of Government - Business Administration
Canberra Institute of Tech
Certificate IV Transport And Distribution - Road Transport
J & N Industry Training Service
Certificate III in Light Vehicle Mechanics - Mechanics And Repairers
Chales Darwin University
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