Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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David Zhu

Flemington,VIC

Summary

Enthusiastic Call Centre Customer Service and Sales professional with expertise in communication and negotiation. Driven to provide superior quality customer service. American here on a bridging visa, wife is Australian and likes it here so had to move.

Overview

4
4
years of professional experience

Work History

Call Centre Sales Representative

Charter Spectrum
01.2022 - 11.2022
  • Communicated with prospective customers via telephone to help them make informed purchase decisions.
  • Educated customers on Spectrum's products and services and overcame objections and hesitations to close sales.

Career Advisor

MyComputerCareer
02.2020 - 10.2020
  • Communicated with prospective students via telephone or email to help them make informed decisions by providing information regarding the school's accreditation and educational programs.
  • Developed career and education plans based on individual needs.
  • Responsible for a monthly quota while managing a lead pipeline, reported personal performance to the supervisor.

Student Fundraiser

NC State Alumni Association
05.2019 - 08.2019
  • Updated alumni information and keyed all contact details into database, maintaining high levels of accuracy and efficiency.
  • Called alumni to explain the importance of donations back to the University in order to sustain the University's excellence, used negotiation and persuasion tactics to overcome initial objections.
  • Developed communication skills, set tangible fundraising goals as a team to achieve our fundraising goal of one million dollars for the fiscal year.

Education

Bachelor of Arts - Psychology

North Carolina State University
Raleigh, NC
12.2019

Skills

  • Microsoft Office
  • Adobe Systems Adobe Acrobat
  • Critical Thinking
  • Adobe Systems Adobe Photoshop
  • Prospecting Skills
  • Speech Clarity
  • Persuasive Techniques
  • Converting Leads
  • Revenue Generation
  • Sales Expertise

Accomplishments

  • Ranked #1 at MyComputerCareer for 2 consecutive months.
  • Elected Vice President of Sullivan Hall, one of the largest dormitories at NC State University.
  • Graduated University one semester early with Honours
  • Best performer in the January 2022 graduating class of Spectrum.

Timeline

Call Centre Sales Representative

Charter Spectrum
01.2022 - 11.2022

Career Advisor

MyComputerCareer
02.2020 - 10.2020

Student Fundraiser

NC State Alumni Association
05.2019 - 08.2019

Bachelor of Arts - Psychology

North Carolina State University

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David Zhu