Summary
Overview
Work History
Education
Skills
Awards
References
Languages
Software
Timeline
Generic

Davood Oraee

Summary

Talented Home Lending Specialist with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 5 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.

Overview

15
15
years of professional experience

Work History

Home Lending specialist (Red Carpet team, retail referrals)

NAB
03.2022 - Current
  • Conducting needs based consultative sales meetings with customers
  • Uncovering customer’s needs through a deep and meaningful conversation
  • Managing a large number of referrals and opportunities
  • Being part of multiple pilots including “Submitting applications without DLA, Unconditional pathway, Simple home loans for loan increases and equity releases, Sales Force utilization”
  • Collecting and analyzing customer’s financials and household details to assess eligibility for new home loans or equity release applications
  • Being amongst the first group of bankers to become eligible for “unconditional pathway”
  • Communicating effectively with all stakeholders, including the customers, retail bankers, verification team, credit team
  • Leading team in utilizing “Simple Home Loans” and new features
  • Assisting with new system’s trials and testing including “New Nabone”, “Simple Home loans” and “Sales Force”.
  • Streamlined the lending process for clients, guiding them through document preparation and submission requirements.

HOME LENDING SPECIALIST (direct lending 2)

NAB
01.2021 - 03.2022
  • Helping customers with different home lending needs including purchasing properties, home loan variations and modifications
  • Holding retention-based conversations with customers, completing rate reviews and home loan modifications
  • Analyzing competitors offers, home loan products, fees, and charges for an effective retention conversation
  • Writing home loan applications for both retail and broker originated customers.
  • Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.

Unsecured LENDING SPECIALIST

NAB
02.2020 - 01.2021
  • Helping customers choosing the credit cards and/or personal loans in line with their needs
  • Managing opportunities to deliver exceptional customer experience
  • Writing personal loan and credit card applications in nabone and OBP
  • Exploring various products and customers' needs to help them choose the best product in line with their needs
  • Opening new accounts including savings, transactions, and term deposit accounts
  • Delivering application outcomes to customers and active objection handling.
  • Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.

3-Star Service Advisor

NAB
04.2019 - 02.2020
  • Uncovering customers’ needs through active listening and effective questioning
  • Achieving first call resolution by making sure all customer’s enquiries are resolved and they don’t need to call back
  • Educating customers about different products
  • Using my resources to give customers right information and keep business compliant
  • Making rapport with customers through acknowledgement
  • Staying efficient through multitasking
  • Using different nab systems including Siebel, Ebobs, Nabone.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.

Salesperson

2nds World Auburn
01.2017 - 01.2019
  • Greeting customers and helping them to choose the right product considering their budget, measurements, stock availability, etc
  • Constantly cleaning display models and making sure all the available stock is on display
  • Giving customers a short tutorial on how to use their new product
  • Talking to Reps and taking part in different training sessions arranged by suppliers to keep my knowledge of products updated
  • Keeping updated with competitors’ pricing to be able to price match if needed
  • Helping customers on the phone setting up their new appliance if needed
  • Taking phone enquiries and phone sales
  • Solving customers’ problems or arranging service calls for faulty items
  • Training new sales people
  • Performing sweeping and mopping tasks.

Salesperson

Aram Computer And Mobile Store
01.2014 - 01.2017
  • Effectively helping customers in product selection and decision making which resulted a considerable increase in sales
  • Understanding clients’ needs and assisting them obtain the required product, enhancing client satisfaction
  • Selling merchandise to customers through novel suggestive selling techniques
  • Performing sweeping and mopping tasks.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.

English and Ielts Instructor

Parax Institute
01.2011 - 01.2014
  • Teaching English to Farsi speakers aged between 18 and 40
  • Preparing classes using provided curriculum and personal teaching materials
  • Focusing on improving students’ grammar, listening, writing and speaking skills
  • Interviewing students for placement tests
  • Creating course materials including quizzes and reading samples
  • Teaching various textbooks; e.g
  • English Results, Top Notch, Total English, True to life (Starter to Advanced).

Electrical Engineer

Hoortash Engineering Co.
01.2009 - 01.2014
  • Calculating and designing different electrical projects such as high voltage transmission lines using PLS-CADD
  • Finding solutions to different design problems
  • Calculating and designing the electrical board of low-voltage switchers for industrial sites
  • Calculating and implementing earthing system of industrial sites
  • Calculating and monitoring the cabling, selection of cables, cable tray and lighting of subway stations
  • Calculating and designing dedicated substation of industrial site entrance including Circuit Breaker, Disconnector and current transformer (CT)
  • Working as a team with mechanical experts, landscaping experts and electricians.

Assistant Teacher

Bu-Ali Sina University of Hamedan
01.2010 - 01.2011
  • Teaching Mathematics to bachelor’s students.
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.

Education

Bachelor of Electrical Engineering -

Ferdowsi University of Mashhad
01.2009

Skills

  • Financial Analysis
  • Multitasking
  • Conflict Resolution
  • Underwriting Expertise
  • Analytical Thinking
  • Documentation Review
  • Regulatory Compliance
  • Adaptability
  • Computer Proficiency
  • Customer Service
  • Debt Restructuring
  • Loan Origination
  • Problem Solving

Awards

  • QUARTLEY AWARD IN SERVICING
  • Banker of the month (two times in banking year 2022-2023)

References

charles bryant, team leader at nab

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Software

Microsoft Office (Word, Power Point, Excel, One note)

Photoshop

Timeline

Home Lending specialist (Red Carpet team, retail referrals)

NAB
03.2022 - Current

HOME LENDING SPECIALIST (direct lending 2)

NAB
01.2021 - 03.2022

Unsecured LENDING SPECIALIST

NAB
02.2020 - 01.2021

3-Star Service Advisor

NAB
04.2019 - 02.2020

Salesperson

2nds World Auburn
01.2017 - 01.2019

Salesperson

Aram Computer And Mobile Store
01.2014 - 01.2017

English and Ielts Instructor

Parax Institute
01.2011 - 01.2014

Assistant Teacher

Bu-Ali Sina University of Hamedan
01.2010 - 01.2011

Electrical Engineer

Hoortash Engineering Co.
01.2009 - 01.2014

Bachelor of Electrical Engineering -

Ferdowsi University of Mashhad

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Davood Oraee