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 To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. 

Experienced financial lending specialist with a strong background in banking and a deep understanding of home lending products. Proven expertise in leveraging analytical insights to understand customer needs deeply and develop robust strategies for enhancing customer care operations. Proficient in utilizing digital tools and innovative engagement strategies to streamline processes and elevate customer experience. A collaborative team player with a track record of thriving in fast-paced environments, adept at driving performance excellence and fostering a culture of continuous improvement. Demonstrated success in exceeding operational goals while ensuring adherence to regulatory standards and delivering exceptional service. Strong analytical acumen coupled with a strategic mindset to identify and address operational challenges proactively in alignment with organizational objectives. Proficient in the following key skills: customer relationship management, problem-solving, operational efficiency optimization, team leadership, and regulatory compliance management.

Started my banking career in 2018 and have over 5 years experience in the Finance industry. Currently employed as a Home Lending Specialist at 3 Parramatta Square. During my time in this role I have achieved the following :

  100% Call Quality Assurance for FY23
  90% PQIT for submission of home loan applications for FY23
  Implementing new process to streamline drawdowns from unconditional to settlement
  Banker of the Month - Submission of $4.2 million in applications in a week (Highest number of applications sent for that week across the business)


 Talented Home Lender with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. 

Pamela Thomas

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Home Lending Specialist

Branch Manager

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Diploma of Management - Management

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Home Lending Specialist

Branch Manager

Diploma of Management - Management

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