Dawar Gawarzad
Melbourne,VIC
Summary
I enhanced customer satisfaction at Aussie Broadband by adeptly managing high-stress situations and resolving customer disputes with empathy. Skilled in critical thinking and data entry, I am able to efficiently update and digitize company databases, ensuring accuracy and timely access. My problem-solving abilities and active listening skills have consistently improved delivery of internet services and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Aussie Broadband
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer issues with empathy, resulting in a more satisfying and endearing experience for the customer to create goodwill with.
- Handled escalating calls efficiently, being able to deescalated situations and find solutions and understanding which customer's can digest.
- Responded to customer requests for products, services, and company information.
Back of House Team Member
Johnny Boys Pizza
09.2018 - 04.2020
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized and at efficient capacity for better output.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
Administrative Officer
Comstream
06.2016 - 02.2017
- Updated reports for company database as well as digitising and ensuring upkeep of said files.
- Working as an assistant digitising files and ensuring upkeep of said files are maintained.
- Working withing strict deadlines.
- Managing the stocktake and itemising inventory.
Education
Bachelor of Biomedial Science -
Monash University
Clayton09.2024
High School Diploma -
Narre Warren South P-12 College
Narre Warren South, VIC11.2018
Skills
- Notepad Notetaking efficiency
- CMS Experience
- Knowledge of Webex
- Effluent in CSP
- Customer Deescalation
- Passionate Trainer
Timeline
Customer Service Representative
Aussie Broadband
05.2023 - Current
Back of House Team Member
Johnny Boys Pizza
09.2018 - 04.2020
Administrative Officer
Comstream
06.2016 - 02.2017
Bachelor of Biomedial Science -
Monash University
High School Diploma -
Narre Warren South P-12 College
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