Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dayna Scheihing

Oran Park,NSW

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my time at Lovisa. Excel in organization and customer service, significantly improving client relations. Skilled in problem-solving and communication, I consistently try to exceed performance expectations by creating positive environments and efficiently managing tasks.

Overview

5
5
years of professional experience

Work History

Receptionist

Belgravia Leisure
08.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed bookings, communicated with members.
  • Resolved customer problems and complaints.
  • Corresponded with members through email and telephone.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Babysitting

Family and Friends
03.2019 - Current
  • Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
  • Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
  • Kept detailed records of any pertinent notes for parents.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Recreational Gymnastics Coach

Belgravia Leisure
09.2023 - 06.2024
  • Boosted gymnast confidence levels by providing constructive feedback and celebrating individual achievements.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Ensured safety in the gymnasium, enforcing proper technique, and adhering to industry guidelines.

Assistant Manager

Lovisa
11.2022 - 03.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Part Time Sales Assistant

Lovisa
12.2020 - 09.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

No Degree -

South Sydney High School
Maroubra, NSW

No Degree -

Village Nation Collage
Sydney, NSW

High School Diploma -

Australian Performing Arts Grammar School
Glebe, NSW
09.2022

Bachelor of Dance Practice - Dance Teaching

Australian College of Physical Education
Sydney Olympic Park, NSW
11.2025

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Verbal and written communication
  • Customer and client relations
  • Customer Service
  • Problem-Solving
  • Punctual and Reliable
  • Payment Processing

Languages

Spanish
Native or Bilingual

Timeline

Recreational Gymnastics Coach

Belgravia Leisure
09.2023 - 06.2024

Receptionist

Belgravia Leisure
08.2023 - Current

Assistant Manager

Lovisa
11.2022 - 03.2023

Part Time Sales Assistant

Lovisa
12.2020 - 09.2023

Babysitting

Family and Friends
03.2019 - Current

No Degree -

South Sydney High School

No Degree -

Village Nation Collage

High School Diploma -

Australian Performing Arts Grammar School

Bachelor of Dance Practice - Dance Teaching

Australian College of Physical Education

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Dayna Scheihing