Deacon Steward

Experience in all Daily Banking and Lending & Wealth products

• Took ownership of customers issues to follow problems through to resolution.
• Verified accuracy of customer account information and updated when necessary.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Used exceptional communication to connect with customers, assess needs and present solution. Helped large volume of customers every day with positive attitude and focus on customer satisfactions.
• Efficient in handling customer complaints and offering resolutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfactions.
• Great attention to detail following relevant processes.
• Efficient time management and adhering to schedule

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Created employee schedules to align coverage with forecasted demands.
• Developed strategy to increase sales and drive profits.