Priyanka Sachdeva
Cobblebank
Summary
Dynamic Customer Care Specialist with a proven track record at Commonwealth Bank, excelling in problem resolution and customer service excellence. Recognized for enhancing team productivity through effective training and documentation practices. Adept at navigating digital platforms and maintaining composure under pressure, ensuring superior customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Care Specialist
Commonwealth Bank
Melbourne
03.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in navigating digital banking platforms and services.
- Trained new staff on best practices for customer care protocols.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Navigated multiple computer systems and applications to find information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Adapted quickly to new systems and processes, enhancing customer interactions.
- Documented customer feedback for continuous improvement initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Cert 4 in Health And Safety - Occupational Health And Safety
Iascend Institue
Melbourne, VIC11-2018
Masters in Computer Science - Computer And Information Systems
Gndu University
Overseas02-2009
Skills
- Payment processing
- Quality assurance
- Product or service support
- Customer service excellence
- Inbound customer service
- Customer relations
- Problem resolution
- Complaint handling
- Customer service
- Documentation and reporting
- Data entry
- Active listening
- Adaptability and flexibility
- Decision-making
- Technical troubleshooting
- MS office
- Understanding customer needs
- Calm and professional under pressure
- Microsoft office
- Calm under pressure
- Teamwork and collaboration
References
Madeline Jones Current Team leader
Vesna Naumoska Senior Customer Secialist
Sohel Ben Romdhane Real time Analyst (Shadowing Mentor for me)
Timeline
Customer Care Specialist
Commonwealth Bank
03.2023 - Current
Cert 4 in Health And Safety - Occupational Health And Safety
Iascend Institue
Masters in Computer Science - Computer And Information Systems
Gndu University