Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Dean Schmidt

Ashby,WA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

25
25
years of professional experience

Work History

Senior Account Manager

Pioneer Credit
10.2016 - Current
  • Provided exceptional customer service to both internal and external stakeholders, treating all parties with respect and professionalism throughout the collection process.
  • Utilising various software programs to locate customers and to provide internal stakeholders real time updates.
  • Successful account resolution through diligent research and verification of debtor information within legislative requirements.
  • Adhering to strict guidelines and upholding a professional attitude with regards to disputed debts.
  • Establishing a positive rapport with customers on a first call basis.
  • Negotiating settlements in the best interest of both the customer and the business.
  • Conducted thorough investigations into debtor claims or disputes before initiating any collection activities, ensuring fair treatment for all customers involved in the process.
  • Managing a high volume of accounts from different forms of Credit obtained.
  • Maintaining strict compliance with federal, state, and local regulations governing debt collection practices.
  • Maximise revenue recovery through consistent follow-up with clients and negotiation of payment plans.
  • Enhance team efficiency by conducting regular training sessions on best practices in debt collection techniques and procedures.
  • Resolve customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Flooring Specialist

Sunset Coast Timber Flooring Pty Ltd
07.2015 - 08.2016

Business Development Manager

Lyreco
04.2014 - 07.2015
  • Prepared pricing points for all schools within the Perth Metropolitan Area.
  • Designed and implemented marketing material for schools for their back to school period.
  • Initiated sales across specific product lines in accordance with current contracts / non-contract customers.
  • Sourcing new products for "Best Buy" opportunities for both the business and client whilst keeping margins above company expectations.
  • Maintain stock levels on core items and liaise with suppliers to ensure minimum levels are set and maintained in accordance with specific contracts.
  • Reporting and invoicing as required.

Account Manager - B2B Business Development

OfficeMax
02.2011 - 04.2014
  • Prepared and implemented client specific contracts across a variety of products and services (Print, Paper, Textbooks, Stationary, Furniture, Janitorial, Hardware, Catering and First Aid).
  • Grew territory from $1.8M (2011) to $3.5M (2014).
  • Identified sales leakages and produced strategies to increase sales in leakage areas.
  • Develop and maintain new business contacts through various industry seminars.
  • Identify and implement client specific marketing campaigns to increase revenue and Gross Profit for the business.
  • Maintain information integrity within Salesforce.

Senior Account Manager

Salmat
01.2008 - 02.2011
  • Manage key set of Government contracts through the common use agreement (CUA), including Schools, Government departments (Police, FESA, Hospitals).
  • Managed key accounts for mail distribution.
  • Managed key accounts for direct marketing campaigns.
  • Managed small team of Customer Service Representatives.

Customer Service Representative

Alinta Energy
01.2000 - 01.2008

Skills

Business Development

Excellent negotiation skills

Customer Relations

Territory Management

Sales expertise

Database Management

Teamwork and Collaboration

Contract Negotiation

Client acquisition

Business development and planning

Accomplishments

Level 2 AFL accredited Coach


Assistant Coach at West Perth (Talent Acquisition)


Current Head Coach at Dianella Morley Amateur Football Club


Timeline

Senior Account Manager

Pioneer Credit
10.2016 - Current

Flooring Specialist

Sunset Coast Timber Flooring Pty Ltd
07.2015 - 08.2016

Business Development Manager

Lyreco
04.2014 - 07.2015

Account Manager - B2B Business Development

OfficeMax
02.2011 - 04.2014

Senior Account Manager

Salmat
01.2008 - 02.2011

Customer Service Representative

Alinta Energy
01.2000 - 01.2008

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Dean Schmidt