Summary
Overview
Work History
Education
Skills
education achievements
workplace achievements
references
Timeline
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Dean Whittaker

Rouse Hill,NSW

Summary

Reliable and Successful Front of House staff member with experience taking orders, payments and leading a small team as Floor Supervisor, guiding colleagues within their positions. Warm and welcoming Customer Service worker, eager to meet a customers needs, enquiries and feedback. Passionate Actor, with experience in small plays and showcases. Eager to experience and take on new challenges and areas of the workplace.

Overview

3
3
years of professional experience

Work History

Front of House Staff Member

The Bakehouse NK
01.2022 - Current
  • Managed a team as Floor Supervisor, ensuring all sections of the workplace were covered and that the team was collaborative and communicating issues.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Ensured payments (cash and card) were processed correctly and accurately
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
  • Improved team performance through active participation in regular staff meetings focused on problem-solving and continuous improvement initiatives.
  • Established a welcoming atmosphere by greeting each guest warmly, and met all queries.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Utilized POS system to receive and process food and beverage orders.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
  • Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
  • Upsold products to ensure the workplace brand and items was promoted to the utmost possibility.
  • Worked early hours ensuring the setup of the store was timely and to a presentable standard.

Pamphlet Distributor

Ive Hub
01.2021 - 03.2022
  • Enhanced brand awareness through consistent and professional pamphlet distribution.
  • Improved client satisfaction by promptly addressing concerns and providing regular updates on distribution progress.
  • Promoted company products effectively with targeted pamphlet distribution strategies.
  • Planned routes to ensure that deliveries were completed in the most time effective manner.
  • Utilized digital tools for tracking progress and managing workload effectively, increasing overall efficiency in daily operations.

Education

Years 9 - Current (Year 11)

Northmead Creative And Performing Arts High School
Northmead, NSW

Years 7-9

Marian Catholic College
Kenthurst, NSW

Skills

  • Stress management
  • Card and Cash Payments
  • Multitasking
  • Organizational
  • Time management
  • Customer Service
  • Communication
  • Positive attitude
  • Active Listening
  • Team Collaboration
  • Management
  • Leadership
  • Adaptability and Flexibility

education achievements

- First in 5 Major Subjects (Year 10)

- Second Overall In the Grade (Year 10)

- Hills Rotary Club Award (Year 9)

- Dedication To Learning (Year 8)

- Compassion Award (Year 7)

- SRC Member

- School Captain

- Prefect

workplace achievements

  • Employee Of The Month (December)
  • Employee Of The Month (June)
  • Floor Supervisor
  • Best Customer Service

references

Anna Bolton - 0424 694 960

Timeline

Front of House Staff Member

The Bakehouse NK
01.2022 - Current

Pamphlet Distributor

Ive Hub
01.2021 - 03.2022

Years 9 - Current (Year 11)

Northmead Creative And Performing Arts High School

Years 7-9

Marian Catholic College

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Dean Whittaker