Summary
Overview
Work History
Education
Certification
Timeline
Generic

Deborah Chiam

Bendigo

Summary

I am experienced in the hospitality trade, seeking a bartending position to apply my knowledge in crafting quality beverages alongside delivering exceptional guest service. Well-versed in creating memorable experiences through attentive, personable interactions, paired with efficient shift management to ensure seamless operations from start to finish. Confident in blending creativity with precision in cocktail preparation, thriving in both intimate settings and busy, high-volume environments. Dedicated to upholding the highest standards of service while fostering a warm and engaging atmosphere for every guest.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Bunja Thai Restaurant
09.2022 - Current
  • Skilled in creating cocktails, preparing spirits, pouring wine, and serving beer, including creating and presenting garnishes to enhance drinks.
  • Manage front-of-house operations, including taking and processing customer orders (both dine-in and takeaway), handling payment transactions, and operating the restaurant’s settlement and payment kiosk.
  • Coordinated restaurant opening and closing procedures, ensuring readiness for service and compliance with safety and hygiene standards.
  • Resolved customer inquiries and complaints with professionalism, tact, and efficiency.
  • Efficiently manage bookings, both in-person and over the phone, optimising seating arrangements to accommodate large groups and special events.
  • Delivers exceptional customer service in a fast-paced dining environment, ensuring a welcoming and professional atmosphere.
  • Assistance in re-organising the restaurant floor plan to maximise space and improve guest experience during peak service periods.
  • Maintaining excellent communication with kitchen and bar staff to ensure timely delivery of food and beverages.

Peer Tutor

.
02.2023 - Current
  • Deliver clear explanations surrounding concepts and adapt explanations to suit different learning levels.
  • Guiding peers through challenging topics.
  • Tailor my teaching approaches to accommodate various learning styles and abilities.

Restaurant Waiter

Malayan Orchid Restaurant
12.2021 - 08.2022
  • Maintained clean and organised dining areas for optimal guest experience.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Marist College Bendigo (Year 12)
Bendigo, VIC

Certification

  • Responsible Services of Alcohol (RSA) Program - 2023

A document to support as evidence can be presented upon request.

  • Occupational Health and Safety Course - 2023


Timeline

Peer Tutor

.
02.2023 - Current

Restaurant Waiter

Bunja Thai Restaurant
09.2022 - Current

Restaurant Waiter

Malayan Orchid Restaurant
12.2021 - 08.2022

Marist College Bendigo (Year 12)

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Deborah Chiam