Deborah HUGHES
Spring Farm,NSW
Summary
Skilled Service Representative driven to maximize customer satisfaction and passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Dedicated with knowledge of service delivery and proven multitasking abilities, committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
28
28
years of professional experience
Work History
Digital Service Representative
Service NSW
Macarthur, NSW
10.2021 - Current
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrate creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Learn and adapt quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Work well in a team setting, providing support and guidance.
Gym Coordinator
Liverpool Catholic Club
Liverpool, NSW
07.2007 - 10.2021
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Helped clients set and achieve health and wellness goals.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Ran errands and provided general office support in a professional environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Catering Supervisor
Liverpool Catholic Club
Liverpool, NSW
08.1996 - 07.2007
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Planned and executed promotions and special events in close collaboration with management.
- Trained all staff in money handling at beginning & end of night takings.
Education
No Degree - Gym Fitness Certificate 3
TAFE
NSW06.2008
High School Diploma -
Ashcroft High School
Ashcroft, NSW12.2004
Skills
- Flexible and Adaptable
- Attention to Detail
- Data Entry
- Interpersonal Communication
- Excellent Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Punctual
REFEREES
Leanne Arnold
SNSW Coordinator
0407 469 400
Stephanie Suber
LCC Manager
0432 696 167
HOBBIES
I teach Body Pump and Yoga classes and love to keep fit and active. My husband and I play soccer and volunteer our time to the club. I love assisting our son with his football commitments
Where possible I love to catch up regularly with family and friends.
Timeline
Digital Service Representative
Service NSW
10.2021 - Current
Gym Coordinator
Liverpool Catholic Club
07.2007 - 10.2021
Catering Supervisor
Liverpool Catholic Club
08.1996 - 07.2007
No Degree - Gym Fitness Certificate 3
TAFE
High School Diploma -
Ashcroft High School