Medical Receptionist
Open To Work
Deborah Steel
Monash Health
Maryborough,QLD
Work Preference
Desired Job Title
Ward ClerkMedical ReceptionistMedical Receptionist
Work Type
Full TimePart TimeContract Work
Location Preference
On-SiteHybrid
Location:
Maryborough, QLD, AU
Open to relocation:
Yes
Important To Me
Work-life balanceCompany Culture
2023
years of professional experience
Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Experienced with handling patient records and administrative tasks. Utilizes strong organizational skills to ensure efficient operations. Knowledge of medical terminology and patient confidentiality protocols.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
Ward Clerk
17 Years 7 Months- Create an excellent first impression by greeting and directing patients and visitors in a pleasant and professional manner.
- Screen and prioritise telephone calls and enquiries for the Unit/Ward
- Relay messages in an efficient and timely manner, including enquiries regarding patient condition to the appropriate clinician.
- Organise patient admission processes including, ensuring current patient information is entered and maintained on the patient management system.
- Assembling patient documents Access patient information via the Scanned Medical Record (SMR) as required.
- Receive, prioritise and sort all inpatient correspondence.
- Perform clerical duties including word processing, photocopying, faxing, general filing and shredding of confidential material.
- Provide efficient and timely typing and formatting of documents which may include letters, patient assessment or discharge documents, memorandums as approved by the NUM.
- Order and maintain medical record forms, stationery, equipment and ward stores as required.
- Maintain medical records as per professional and legal standards.
- Organise maintenance and equipment repair requests.
- Compile patient documentation post discharge, ensuring all documentation is labelled and ready for collection by Health Information Services or for transfer to other Monash Health Units/Wards.
- Organise patient discharge processes including:
- Book outpatient appointments and transport for patients
- Notify relatives/carers as required.
- Fax the discharge summary & discharge medications list to the patient’s local doctor, relevant consultants and clinics.
- Ensure consumer complaints are escalated to the Manager in a timely manner.
- Paging Medical & Allied Health staff as required.
- Facilitate interpreter bookings as required.
- Taking meeting minutes.
- Organising Outlook calendar appointments.
- Participate in processes to improve workplace health and safety.
- Provide a safe and positive workplace.
- Participate in orientation and mentoring responsibilities.
- Participate in unit/team meetings as directed.
- Ensure compliance with policies and procedures relating to appropriate workplace behaviour.
- Personal Capabilities
- I accept accountability and responsibility for my own actions.
- I possess excellent computer, keyboard, alpha/numeric skills.
- I have a high level of organisational and time management skills.
- I am able to assess and prioritise the workload.
- I possess excellent people and communication skills in regard to relationship building, cooperation and conflict resolution.
- I support a culture of optimism, innovation, encouragement, learning and creativity.
- I am able to work independently as well as within a team.
- I have a cognisant awareness of limitations in my own knowledge and I seek appropriate assistance when required.
- I present myself in a professional and respectful manner.
Medical Receptionist
- Assisted in training new staff on office protocols and software systems for improved efficiency.
- Implemented process improvements that enhanced front desk operations and reduced wait times.
- Collaborated with clinical staff to support seamless communication between patients and healthcare teams.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Enhanced patient experience by maintaining clean, organized reception area.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Supported positive patient experience by offering assistance with filling out health forms.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Reduced administrative errors by consistently verifying insurance information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Medical Receptionist
- Managed patient check-in processes, ensuring accurate data entry and efficient service delivery.
- Scheduled appointments and coordinated with healthcare providers to optimize patient flow.
- Handled patient inquiries, providing information about services and addressing concerns effectively.
- Maintained medical records compliance, safeguarding patient confidentiality and adhering to regulations.
- Processed insurance claims and verified eligibility to streamline billing procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
Certificate III - Hairdressing
Skills
Data entry
Healthcare experience
Strong organization
Reception management
Administrative support
Work prioritization
Clerical functions
Supply ordering
Records management
Visitor directions
Paperwork coordination
Patient assistance
Customer service
Personal Details
- Eligible to work in Australia: Yes
- Highest Level of Education: Secondary School (Years 7–12)
- Total years of experience: 25
Timeline
Ward Clerk
Monash Health
09.2004 - 04.2022Read More
Medical Receptionist
Berwick Private Hospital
1996 - 1998Read More
Medical Receptionist
Cabrini Health - Malvern
1994 - 1996Read More
Chisholm Institute
Certificate III from Hairdressing
Read More