Deborah Wolde Aregay

• Conducted the processing of travel documents including decision-making, determining and analyzing eligibility of applicants under legislation, polices and guidelines. Identified, investigated and resolved complex travel document eligibility.
• Participated in team projects and events, attended meetings as the nominated representative on behalf of team, Liaised and collaborated with internal and external stakeholders in relation to the issue of Australian travel documents.
• Performed telephone enquires, eligibility, spoil and destruction of travel documents.
• Ability to perform at high speed and conduct accurate data entry and document preparation including scanning and cropping.
• Undertook Quality Assurance Checks in regard to travel documents including the analyzing of application forms prior to stages of post and printing of travel documents.
• Preparing/Sorting evidence documents and attachments to travel document applications.
• Issued Authentications, Apostilles and Certificates of No impediment.

Overseas Support Unit - Eligibility Assessment Case Officer

• Coordinating the Processing of Overseas Passport Applications in accordance to relevant polices and guidelines.
• Handling redirections and the issuance of concurrent travel documents to various international posts.

Online Passport Duplicate Application System Project Officer

• Investigating and Resolving Duplicated Application Errors
• Modifying and Updating Data Entry Excel Spreadsheet.

Quality Assessor Officer

• Leading and Presenting Bi-Weekly Training Meetings to all sectors of the passport office for the Implementation of New Project.
• Liaising with Internal Channels and communicating feedback received.

• Assisted large volumes of medicare and centrelink customers on a daily basis with a positive attitude and intently focused on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Conducted document verification and identity checks prior to releasing information regarding customers record.
• Initiated updates in regards to customer records such as banking, contact and personal information.

• Picking items with RF Scanner in aisles, packing items in dispatch area and using either pallet jacks or electric tugger to transport items to loading/unloading docks for further transportation.
• Prepared orders by processing requests, pulled materials from various sectors of warehouse and packed boxes.

• Responded to customer requests for products, services and company information.
• Answered phone calls and assisting customers with various enquires and complaints and any issues they may be experiencing in an effective and friendly manner.
• Calmed and Reassured distressed customers by providing efficient and friendly service.

• Assigned to specific areas in which examination, sorting, labelling, scanning, as well as loading, and unloading of packages is conducted prior to mailing and distribution.