Deborah Kreskas North
Kialla,VIC
Summary
I am a motivated person who can think on their feet and problem solve. I love life and what it offers. My current role has given me a greater understanding of diverse cultures and their needs within our community. All of these positions were based around having to deal with customers and multitasking on a daily basis. Again they were positions both long and various hours including weekends and Public Holidays. My experiences in retail has given me strong sales and managerial experience. From GV Health I have developed strengths in organisation, customer focus and team building. Both experiences have made me a much more balanced employee. I pride myself in completing timely and high quality work and being part of a skilled and motivated team. In all of my working career neither my judgement nor my integrity have ever been brought to question. Organized [Job Title] with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. [Job Title] with background in billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment. Patient-focused Medical Administrative Assistant with more than [Number] years experience working in a busy medical office serving diverse populations. Organized Medical Records Clerk with the ability to readily adapt to changing environments and demands. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Overview
19
19
years of professional experience
Work History
Customer Service Officer
Goulburn Valley Health, Shepparton
shepparton
08.2006 - Current
- August 2006 - 8YRS 4 Months Current now Goulburn Valley Health is the largest and busiest health facility in northern Victoria.
- The Accident & Emergency Department handles in excess of 150 personal enquiries as well as many more telephone enquiries 24 hours per day.
- My role is to be the first point of contact for people in various states of injury and distress.
- I also deal with internal enquiries from medial and administrative staff from the facility.
- Current Duties Assess the category of each person attending at A&E (e.g.
- T.A.C., Workcover, Private Health funds etc) Gather accurate information on patients and entry of details into the facility's data base.
- Collating of referrals, reports, requests and transmission of those details by both fax and email.
- Dealing with face-to-face and telephone enquiries.
- Multitasking during the bulk of my shift.
- Dealing with upset, abusive, drug and alcohol affected people in a variety of circumstances and having the ability to remain calm and empathise with these people to placate them quickly.
- Handling both cash and EFTPOS transactions Working shift-work including weekends and Public Holidays and always willing to cover extra shifts.
- Following OH&S policies and procedures as well as identifying and reporting hazards.
- Prior Employments Prior to my appointment at Goulburn Valley Health I held a number of retail management positions as well as holding a part-time position at GV Health at the same time.
- So working two jobs into a fulltime job GV Health and Warwick Jones retail manager partime with my partime medical job, for 5 yrs now just GV Health.
- Some of the positions held were.
Asst Manager
Harris Scarfe
.1 -1 - .1 -1
- Prior to these positions I spent 17 years in the hospitality industry at the Peppermill Hotel/Motel, Kialla performing both front of house and motel reception duties.serving customers, booking them in to motel, taking money for the cost of there rooms, answering phone, making room bookings,also worked in the bar and food place of the motel taking orders ect. doing everything in a motel and bar requires. with the best service i can offer to all in a timely manner with a smile and welcome them all.
Education
High School Diploma - undefined
HENREY HARBIN
12
Skills
administrative, C, data base, EFTPOS, email, fax, funds, Microsoft Office, Multitasking, policies, reception, reporting, retail, retail management, telephone, transmission
Skills
- Medical terminology expert
- Records management professional
- Billing and collection procedures expert
- Hospital inpatient and outpatient records
Additional Information
- Interests Gardening, walking, cooking and spending time with family and friends
Timeline
Customer Service Officer
Goulburn Valley Health, Shepparton
08.2006 - Current
Asst Manager
Harris Scarfe
.1 -1 - .1 -1
High School Diploma - undefined
HENREY HARBIN