Debra Drummond
East Gosford,Australia
Summary
My strengths have been in communications and creativity. In recent years I’ve taken on support worker roles during lockdowns and found I enjoyed that role.
I’m 2015 I began to write a life skills guide for teenagers, which was published in 2019, then in 2020 by Booktopia.
I enjoy supporting and mentoring my clients to break personal limits and reach their potential.
Overview
38
38
years of professional experience
Work History
Support Worker
MABLE / HIRE UP AGENCIES
01.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting confidence and social skills.
- Assisted clients to write resumes, cover letters and to research ideal jobs, including meeting potential employers, and preparing for and attending interviews.
- Enhanced the quality of life for clients by providing personalised support and assistance with daily living activities.
- Transported clients to appointments, shopping and entertainment events.
Sales and Marketing, Printer Consumables
PINK PRINTING SUPPLIES
04.2007 - Current
- Sales and marketing for a printer consumable company, with personal service.
- Strong relationship marketing and building networks and long term customer satisfaction.
Customer Service
INNOVATIONS - DIRECT GROUP
03.2019 - 07.2019
- Provided exceptional customer service, addressing end-user concerns promptly and professionally.
- Strengthened client relationships and return custom, through listening to customer needs.
- Provided excellent customer service, addressing concerns promptly and efficiently.
Real Estate Sales and Marketing
RAY WHITE
05.2013 - 01.2014
- Improved lead generation efforts by optimizing direct marketing and advertising strategies for maximum reach.
- Streamlined communication between clients and agents, scheduling appointments and managing follow-ups efficiently.
- Conducted comparative market analyses to assist clients in making informed decisions regarding property values.
- Attended training sessions to stay updated on latest industry best practices, regulations, and market trends.
Account Sales Manager, Northern District NSW
AUSTRALIAN FOOD AND BEVERAGE GROUP
04.2006 - 04.2007
- Negotiated favorable contract terms with retailer, restaurants and vendors, reaching sales targets.
- Managed a diverse portfolio of accounts, showing versatility in sales approach.
- Conducted wine tastings for customers, to promote product and increase sales.
Administration and Sales Assistant
FREEDOM BATHROOMS
01.2003 - 07.2004
- Handled customer inquiries, invoicing, complaints professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Ensured smoothly flow of trades and materials to complete job most effectively.
Kodak Express Program Manager (150 retail stores)
KODAK NEW ZEALAND
09.1995 - 11.1997
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Corporate Public Relations, Communications Manager
KODAK AUSTRALASIA
02.1991 - 05.1994
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Created compelling visual assets for use across multiple platforms, enhancing brand consistency and recognition.
- Created annual reports, newsletters and communications to employees and external customers.
Journalist – Regional Newspaper
THE MURRAY PIONEER
09.1986 - 02.1991
- Wrote, edited and produced stories for newspaper publication.
- Researched and gathered information to develop accurate and credible stories.
- Developed story ideas and conducted interviews.
- Covered local events, providing timely news and updates to readers.
Education
Associate Diploma - Business
Wellington Polytechnic
New Zealand 09.1998
Advanced Diploma (Partly Complete) - Business
Swinburne University of Technology
Melbourne, VIC08.1994
HSC Year 12 -
Heathfield High School
Heathfield, SA1981
Skills
- Strong customer service and communication skills (verbal and written)
- Innovative, creative thinker, ‘ideas’ person
- Enthusiastic and team player
- Well-presented, well-spoken and friendly
- Highly organized and effective time-manager
Education
- High School Certificate (Year 12)
- Associate Diploma in Business, Wellington Polytechnic/Massey University (1994-1999)
- Journalist (1986-1991)
- Diploma in Wine Studies, Cape Wine Academy, Johannesburg (1999 – 2001)
- Real Estate Certificate of Registration REINSW (2013)
- RSA - Responsible Service of Alcohol NSW (11/2019)
- National Police Check (11/2023)
- Working with Children Check (11/30/2023)
- First Aid Certificate (05/31/2021)
- CPR Certificate (06/29/2022)
- NDIS Clearance and Orientation (03/04/2022)
Furtherskills
PC and Mac (Microsoft Office, Microsoft Outlook, Quickbooks, Xero and some MYOB), Strong networker in business groups for the past 16 years. Regularly attends seminars in sales, marketing, communications, business, and personal development.
Cliftonpersonalitystrengths
12/15/18, Ideation, Individualization, Activator, Input, Connectedness
References
- Steven Panozzo, Noz Productions, Artistic Director, 0425 225 517
- Paul Lewis, Total Legal, Solicitor Senior Associate, 0414 379 303
- Natalie Heath, Facial Harmony, Manager, 0414 550 680
Additional Information
Author of Australian life skills book, Get Your Act Together
Timeline
Support Worker
MABLE / HIRE UP AGENCIES
01.2021 - Current
Customer Service
INNOVATIONS - DIRECT GROUP
03.2019 - 07.2019
Real Estate Sales and Marketing
RAY WHITE
05.2013 - 01.2014
Sales and Marketing, Printer Consumables
PINK PRINTING SUPPLIES
04.2007 - Current
Account Sales Manager, Northern District NSW
AUSTRALIAN FOOD AND BEVERAGE GROUP
04.2006 - 04.2007
Administration and Sales Assistant
FREEDOM BATHROOMS
01.2003 - 07.2004
Kodak Express Program Manager (150 retail stores)
KODAK NEW ZEALAND
09.1995 - 11.1997
Corporate Public Relations, Communications Manager
KODAK AUSTRALASIA
02.1991 - 05.1994
Journalist – Regional Newspaper
THE MURRAY PIONEER
09.1986 - 02.1991
Associate Diploma - Business
Wellington Polytechnic
Advanced Diploma (Partly Complete) - Business
Swinburne University of Technology
HSC Year 12 -
Heathfield High School