Debra Fenton
Concord,NSW
Summary
I’m a highly motivated intake officer within the School Operations Unit at Sydney Catholic Schools. I have a Certificate IV in Business and strong organisation skills. Liaising with parents and school leaders has enhanced my communication skills within the school community.
Overview
30
30
years of professional experience
Work History
Intake Officer
School Operations Unit, Sydney Catholic Schools
07.2020 - Current
- Acting as level 1 response for the School Operations Unit and SCS system to parents/caregivers, community members, school Principals, school staff, and office personnel by phone, email, in ServiceNow, and in person.
- Identifying and interpreting relevant SCS policies, procedures and guidelines, and articulating these in a clear and simple manner to parents/caregivers, community members, SCS Principals, SCS school staff and office personnel.
- Advising and de-escalating emotive parents/caregivers and other callers by phone or email, with high levels of professionalism, negotiation skills and resilience.
- Allocating and escalating higher level or more complex matters to Specialists, the Manager or the Executive Directorate via ServiceNow or phone.
- Updating records and databases, complying with records management processes, to ensure information is accurate, stored correctly and is accessible.
- Establishing and managing an SCS office consultation and management process around the Master Calendar and Clearing House.
- Understanding the workloads of the team and supporting where needed to achieve relevant KPIs.
- Establishing and managing relationships across the SCS Office to ensure matters are referred to and addressed accurately and efficiently.
Administrative Assistant
Vocational Education Office, Sydney Catholic Schools
01.2010 - 07.2020
- Provide administrative support to the Vocational Education Office and the VET Coordinators in schools
- Arrange meetings, preparation of agenda, meeting papers and taking minutes
- Maintain and update information for the VET website and intranet
- Manage VET teacher training applications through NETiD
- Maintaining effective filing and retrieval of documentation such as correspondence with schools, Catholic Schools NSW and NESA
- Axcelerate database management
- Processing financial records including mastercard and invoices through Ci Anywhere
- Manage professional development for teachers through Phris
- Coordinate the annual Clancy Religious Art Exhibition
- Coordinate travel & accommodation for the Head of VET and the Education Officers within the team
Executive Assistant
Santa Sabina College, Strathfield
07.2008 - 12.2009
- Manage clerical work associated with the College Principal including diary management, correspondence and organisation of appointments
- Arrange travel and accommodation for the College Principal
- Liaise with staff and other members of the College community and external groups on behalf of the College Principal
- Schedule appointments and maintains the diary for the College Principal
- Respond to phone enquiries from both internal and external customers
Administrative Assistant – Records Management & Personal Assistant
Director Corporate Services at Catholic Schools NSW
09.1996 - 06.2008
- Arrange accommodation and Flight bookings
- Review incoming mail and correspondence
- Prepare reports and replies
- Distribution of Commonwealth monies on a monthly basis
- Monthly Progressive expenditure statement for The Block Grant Authority (NSW)
- Organise teleconferences/conferences/catering
- Maintaining Record system (electronic & paper)
- Preparing agendas and minutes for meetings
- Arrange annual IT Conference
Education
Certificate IV - Business
Australian College of Commerce & Management
10.2015
Timeline
Intake Officer
School Operations Unit, Sydney Catholic Schools
07.2020 - Current
Administrative Assistant
Vocational Education Office, Sydney Catholic Schools
01.2010 - 07.2020
Executive Assistant
Santa Sabina College, Strathfield
07.2008 - 12.2009
Administrative Assistant – Records Management & Personal Assistant
Director Corporate Services at Catholic Schools NSW
09.1996 - 06.2008
Certificate IV - Business
Australian College of Commerce & Management