Debra Mole

This position supervises Nurses from Grade 6, Grade 5, Grade 3, Grade 2 and Grade 1
• During this position, I have acquired the knowledge of being able to ensure the optimisation of resources, decision making within delegation and reporting solutions, options and recommendations to the Nursing Director
• Provide clinical leadership and education opportunities in collaboration with the Nurse Educators to promote a learning environment and encourage clinicians to value education.
• Manage human resources according to HRM framework, including team building, change management, recruitment, education, performance management and counselling,
• Continuously improve quality of service delivery and minimise risk within the unit. (eg identifying, implementing and evaluating quality initiatives; procedural review to support standards of practice and patient focused outcomes)
• Manage the public view of the unit by responding to complaints, initiating solutions and developing staff to deal with public relations issues
• Ensure compliance with the Mental Health Act 2016, and other applicable legislation.
• Build and manage partnerships with key areas and establish and maintain broad networks in order to ensure patient care focused service delivery
• Participation in Clinical and Operational Supervision
• To act in accordance and ensure compliance with workplace health and safety, equal employment opportunity and anti discrimination requirements
• Provide ethical decision making in the achievement of organisational goals
• I have been able to provide exceptional quality of leadership, role-modelling; I have provided support with individual operational supervision as well as in groups of nursing staff and education.
• In the Nurse Unit Manager position, I also have had the privilege to continue to provide a focus on care delivery from a strong Recovery perspective – by working closely with the
Peer Workforce in the Division of Mental Health (both in-patient and community), and also by being able to remain consciously aware and involved with consumer and carer care on a day to day basis
• Memberships at various meetings and forums within the Acute Adult Psychiatric Unit and the Older Persons network in the
Division of Mental Health and the Princess Alexandra Hospital.

I have been actively involved with and participated in Quality activities in the acute setting, including Change Management of the Model of Care, the advent of the Multi-
Disciplinary Team Review meetings, Seclusion and Restraint reduction strategies, Roster Improvement aligned with the BPF, Delirium awareness, education and implementation of the 3D CAM, updated and implemented the duress alarm system and have acted as a positive liaison person for the external agency.
• Participation and ongoing education to be proficient with Clinical Systems and databases, including managing a 24/7 rotating roster, co-ordination of Patient Flow (admissions/discharges/transfers), Liaison and Unit organisation with the Allied Health team to incorporate a multi-disciplinary recovery focus on patient care.
• Liaison with other organisations including government and non government organisations regarding referral process.
• Assisting to maintain budget integrity involving the managing of resources in the most
efficient and effective manner and utilising effective strategies to streamline processes
and systems

• Oversee recruitment efforts within the nursing unit, selecting highly skilled candidates who would contribute positively to the team dynamic.
• Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients on the unit.
• Actively sought out opportunities for continuing education within the field of nursing management, staying up-to-date on current trends and best practices.
• Collaborated with leadership an executive persons to evaluate nursing policies and procedures for potential improvements regularly.
• Established a strong rapport with patients and their families, addressing concerns and providing valuable support throughout the treatment process.
• Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
• Raised staff retention rates by fostering a positive work culture focused on professional growth and development.
• Managed budgetary concerns within the nursing unit, carefully allocating resources and controlling costs.
• Streamlined nurse scheduling, ensuring adequate coverage for all shifts while minimizing overtime costs.
• Implemented infection control measures, reducing hospital-acquired infections among patients under the unit''s care.
• Promoted interdisciplinary communication through regular meetings with the MDT and other healthcare professionals.
• Contributed to hospital-wide accreditation efforts, maintaining compliance with industry standards for nursing practice.
• Improved patient satisfaction by implementing efficient nursing unit processes and protocols.
• Reduced medication errors with thorough medication administration education and adherence to best practices.
• Enhanced the quality of care provided to patients by creating a supportive and collaborative team environment.
• Optimized staff performance through comprehensive training and development programs.
• Increased patient safety by conducting regular risk assessments and implementing necessary interventions.
• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Investigated and independently resolved complaints from staff, patients and families by leveraging clinical judgment and unit management expertise.
• Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Fostered improvement in staff development, personnel training, and standards of patient care.
• Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Investigated and resolved issues affecting hospital operations and patient care.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Boosted staff satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Autonomous decision making based on nursing and midwifery and broader health policy and regulatory frameworks from a tactical and operational perspective.
• Practices in co-operative partnership with multi-disciplinary executive members and other leadership groups.
• Accountable for clinical and corporate governance.
• Works collaboratively with the Director of Nursing and other executive members in aspects of clinical governance.
• Applies professional and clinical expertise in partnership with the Director of Nursing and multidisciplinary stakeholders.

• Participated in management team meetings.
• Built and maintained positive working relationships with the MDT, support seamless healthcare operations.
• Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.

• Temporarily appointed to the Acting Assistant Director of Nursing position in the Adult Acute Psychiatric Unit at the Princess Alexandra Hospital.
  • The purpose of being in the A/ADON position during this time frame was for recreation leave backfill.
  • During this time frame, I was able to fulfil the accountabilities and responsibilities of the ADON position in accordance with the Princess Alexandra Hospital's purpose and objectives, with mentoring and education from the Nursing Director.
  • The A/ADON position reported to the Nursing Director.
  • Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
  • The A/ADON position was committed to patient safety and quality in the delivery of health care by designing, implementing,maintaining and evaluating safety and quality practices and initiatives.
• Participated in management team meetings.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Performed rounds to observe care and support staff, patients, and families.
• Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.

• Commenced employment at the Mental Health Unit at The Prince Charles Hospital
  (TPCH) from February 2001 to December 2006.
  • Assigned to higher duties in the position of NO3 and NO4 position in the capacity of Consultation Liaison Clinical Nurse Consultant, where I was a part of a small multi-disciplinary team who assess, manages clients within the acute
  medical and surgical areas of TPCH, and liaised with medical/surgical/geriatric health care staff and provides education in regard to mental illness, mental health care issues, with staff, family’s and NGO’s, in a formal and informal capacity.
  • During this position, I have acquired the knowledge of how to compile the Model of Care for the Consultation Liaison Service, as well as administrative duties including database management, and also meeting the educational needs for
  volunteer services, NGO’s by means of compiling seminar presentations appropriate to meet the requirements of the individual organization (Feb 2006 - Dec 2006)
  • Assigned to higher duties in the position of NO4 in the capacity of Nurse Unit Manager of an acute adult in-patient unit (West Wing, MHU, TPCH) : acquired knowledge and abilities to enable quality continuum of care, safe nursing practice, co-ordination and liaison with nursing colleagues at various levels, collaboration of care within the multidisciplinary team and integrated mental health service (April 2005 - Feb 2006).
  • NO2 Clinical Nurse from March 2003 – April 2005.
  • NO1 Registered Nurse from Feb 2001 – March 2003.
  • In a Registered Nurse capacity, have been gainfully employed in the aspect of
  adult acute mental health care.
  • Acquired knowledge in psychopharmacotherapies, psychotherapeutic intervention, working within the multidisciplinary team, and autonomously.
  • 10 week placement in the TPCH MHU Acute Care Team and redeployment when necessary: including knowledge and skills in all aspects of triage, assessment, referral, admissions, and liaison with community mental health teams and other health service districts as well as Qld Police Service (2003 – 2006).
  • TPCH Preceptor Course and ongoing preceptorship of new graduate RN’s and active involvement in the Graduate Transition Program (2004).
  • Medication Competency Committee (2003).
  • Awarded for Recognition of Distinction in Nursing Practice (2003).
  • Completed People Management lecture at TPCH EARC (2003).
  • Presented with Certificate of Recognition for Success and Commitment to Professional Development (2002).
  • Representative at a ward level for patient resources (2002).
  • Ongoing resource and support for new nursing staff and undergraduate nursing students on placement at ward level.
  • Representative at a ward level for pharmacy liaison and medication information (2001).
  • Participant in recruitment and retention Research Group within TPCH & HSD (2001).
  • 6 week placement at Biala Drug and Alcohol Service: including triage, assessment, referrals, methadone clinic, and a knowledge base in other available drug and alcohol service providers (November 2001 to December 2001).
  • Completed Graduate Transition Program (2001).

• Part time Respite Carer position to assist Registered Nurses to care for thie patients in their home.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted patients with daily living activities, promoting independence and dignity.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
• Collaborated with healthcare professionals to develop comprehensive care strategies for optimal patient outcomes.

• Supervised free play and other activities to keep children safe.
• Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
• Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
• Assisted with meal preparation and feeding to meet children's dietary needs.

• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.

• Assisted in maintaining a clean and welcoming environment for patients, ensuring optimal comfort during their visits.
• Supported clinical staff by preparing examination rooms with necessary equipment and supplies for each scheduled appointment.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Coordinated with other healthcare professionals to provide patients with comprehensive care.
• Prepared and delivered meals to patients, assisting with feeding when necessary.