HENNY MARAMA
Edmonton,QLD
Summary
Dedicated Community Support Worker with a proven track record at WARRINGU WOMEN'S SHELTER, enhancing client well-being and fostering independence through individualized support and behavioral support. Skilled in crisis intervention and establishing trust-based relationships, significantly improving client outcomes. Demonstrates strong empathy and effective communication, ensuring equitable access to resources for diverse populations.
Overview
21
21
years of professional experience
Work History
Community Support Worker
WARRINGU WOMEN'S SHELTER
03.2023 - 07.2023
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
Youth Worker
QLD YOUTH JUSTICE GROUP SERVICE CENTRE
01.2005 - 04.2007
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
Team Member
Woolworths
05.2005 - 09.2005
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Residential Support Worker
DIVERSIONARY ALCOHOL & DRUG REHABILITATION CENTRE
03.2002 - 09.2004
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Helped build important life skills such as cooking and cleaning.
- Provided transportation assistance for residents attending appointments or community outings as needed.
Education
High School Diploma -
Education
Mackay, QLD09-1987
Skills
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Housing assistance
- Educational guidance
- Decision-making
- Time management
- Teamwork and collaboration
Timeline
Community Support Worker
WARRINGU WOMEN'S SHELTER
03.2023 - 07.2023
Team Member
Woolworths
05.2005 - 09.2005
Youth Worker
QLD YOUTH JUSTICE GROUP SERVICE CENTRE
01.2005 - 04.2007
Residential Support Worker
DIVERSIONARY ALCOHOL & DRUG REHABILITATION CENTRE
03.2002 - 09.2004
High School Diploma -
Education
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