Debraj Guchhait
Parramatta,Australia
Summary
IT professional with 10+ years of experience leading end-user computing (EUC), endpoint management, and cloud workplace solutions. Proven expertise in Microsoft Intune, Azure Virtual Desktop (AVD), Office 365, and Active Directory with a track record of driving large-scale migrations, improving system reliability, and enhancing user experience. Skilled in leveraging AI-powered automation, analytics, and security intelligenceto optimize IT operations and deliver intelligent digital workplace solutions. Adept at leading teams, collaborating with vendors, and translating business needs into secure, scalable technical solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
End User Computing Lead
Tata Consultancy Services
01.2023 - Current
- Led a team of onshore/offshore EUC analysts, supporting 3,000+ end users.
- Acted as Operations SPOC during migration from Cisco AnyConnect to Zscaler VPN and Endpoint Central to Microsoft Endpoint Manager, enabling a seamless modern workplace.
- Oversaw transition from Citrix to Microsoft AVD, reducing virtualization costs.
- Designed and deployed Intune Autopilot, compliance, and configuration policies, improving endpoint security.
- Integrated Microsoft Copilot for M365 into client workflows, enabling AI-assisted productivity across Teams, Outlook, and SharePoint.
- Deployed AI-driven endpoint analytics in Intune to proactively identify device performance issues and reduce downtime.
- Leveraged AI-based threat detection in Defender for Endpoint, improving incident response times.
Endpoint Management SME
Tata Consultancy Services
09.2019 - 12.2022
- Delivered enterprise-level Intune solutions for Windows, iOS, Android, and Mac devices.
- Developed compliance/configuration profiles, security baselines, and Windows patch deployments across 5,000+ endpoints.
- Published and maintained applications (LOB & public) in Intune; managed certificates for iOS/Android.
- Supported Jamf-managed Mac devices, deploying policies, profiles, and applications.
- Authored SOPs, KB articles, and proactive reporting dashboards to streamline IT operations.
End User Computing Senior Associate
Tata Consultancy Services
04.2016 - 08.2019
- Troubleshot and resolved Windows OS, Office apps, VPN, Active Directory, and Citrix issues for a client with 30000+ device count.
- Managed devices using Desktop Central, including application packaging, deployment, and patching.
- Handled O365 Exchange admin tasks such as transport rules, mail trace, DL/shared mailbox management, and license assignments.
- Collaborated with clients to design and deploy Intune-based solutions supporting Windows, iOS, and Android.
Onsite Support Engineer
Tata Consultancy Services
04.2015 - 03.2016
- Delivered deskside and remote support for Windows, Office, VPN, and business-critical apps.
- Managed hardware lifecycle, including builds, repairs, and vendor coordination.
- Oversaw hardware asset tracking and site-level printer/application support.
End User Support Technician
Tata Consultancy Services
09.2013 - 03.2015
- Provided L1/L2 support for Windows OS, Office, VPN, and network connectivity.
- Coordinated with vendors for escalated hardware and remote location support.
Education
Bachelor of Technology (B.Tech) - Information Technology
West Bengal University of Technology
India01.2013
Skills
Core Competencies
- Device & Endpoint Management: Microsoft Intune, Autopilot, Endpoint Central
- Cloud & Virtualisation: Azure Virtual Desktop (AVD), Microsoft Entra ID
- Collaboration Tools: Office 365, Exchange Online, SharePoint, Teams
- Infrastructure: Active Directory, Azure AD, Zscaler VPN, Defender for Endpoint
- AI & Automation: Microsoft Copilot for M365, AI-driven endpoint analytics, predictive dashboards
- Security Intelligence: AI-based threat detection, anomaly monitoring, automated compliance reporting
- Leadership & Delivery: Team Management, Vendor Coordination, SLA Reporting, Knowledge Base Development
Accomplishments
- Reduced virtualisation costs and increased security in infrastructure through successful migration from Citrix to Microsoft AVD.
- Achieved constant 98% patch compliance across around 2500 endpoints, by configuring and deploying Intune Autopatch, minimizing security vulnerabilities.
- Improved onboarding efficiency by configuring and deploying Intune Autopilot by cutting device setup time from 2 hours to 30 minutes.
- As EUC Lead resolved or co-ordinated resolution of all escalated EUC issues, increasing client satisfaction.
Certification
- ITIL V4 Foundation
- Microsoft 365 & Intune (in-progress training)
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like trying new recipes and taste it out with my family
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Interests
Reading (fiction & non-fiction), audiobooks, music playlists, nature escapes, and cinema.
Timeline
End User Computing Lead
Tata Consultancy Services
01.2023 - Current
Endpoint Management SME
Tata Consultancy Services
09.2019 - 12.2022
End User Computing Senior Associate
Tata Consultancy Services
04.2016 - 08.2019
Onsite Support Engineer
Tata Consultancy Services
04.2015 - 03.2016
End User Support Technician
Tata Consultancy Services
09.2013 - 03.2015
Bachelor of Technology (B.Tech) - Information Technology
West Bengal University of Technology