Declan Cocks
Emerald,VIC
Summary
I have worked in both the retail and trade field throughout my short work history. But in this time, I have gained a vast range of skills that I can apply to great quality. My time at Woolworths has greatly improved my personal management skills including being on time and meeting customer needs with a smile. In my time as a Receptionist, I gained many skills in assisting a small business to reach profits consistently. I have also travelled Australia and Europe since finishing High School which has enhanced my life experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Shift Filler
Woolworths
06.2018 - Current
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
Receptionist
Retropower
04.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Labourer
Fox Mowing And Gardening
06.2021 - 04.2023
Labourer
Parterre Landscapes
02.2021 - 03.2021
Education
Bachelor of Business - Accounting And Finance
Swinburne University of Technology
Melbourne, VIC12.2026
VCE
Emerald Secondary College
Emerald, VIC12.2020
Skills
- Interpersonal Skills
- Time Management
- Customer Relationships
- Teamwork and Collaboration
- Problem-solving abilities
- Bookkeeping
- Administrative Support
- Clerical Support
- Telephone skills
- Tech-Savvy
- Appointment Scheduling
Certification
VCE Certificate
RSA
Timeline
Receptionist
Retropower
04.2023 - 02.2024
Labourer
Fox Mowing And Gardening
06.2021 - 04.2023
Labourer
Parterre Landscapes
02.2021 - 03.2021
Night Shift Filler
Woolworths
06.2018 - Current
Bachelor of Business - Accounting And Finance
Swinburne University of Technology
VCE
Emerald Secondary College
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