Declan Davies

Organized and dependable customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.

• Regularly managed a workforce exceeding 10 team members - In my role at a hotel boasting the second-largest ballroom in the southern hemisphere, adeptly overseeing sizable teams was a crucial skill.
• Implemented new protocols to enhance efficiency - I continuously seek opportunities to streamline processes and save time. One such example is strategically placing a coffee cup in front of a customer during tea and coffee service, resulting in substantial time savings for our staff.
• Coordinated a training seminar in collaboration with the German Shepherd Rehoming Society, designed to educate German Shepherd owners on essential commands and foster an appreciation for the breed's requirements in terms of both physical and mental training.
• Supported the Bunnings Community Team in revitalising outdoor living areas for multiple nonprofit organizations.