Declan DUNNE
Summary
Dedicated and motivated Junior Manager with over 2 years of experience at McDonald's. Skilled in delivering exceptional customer service and training team members in operational excellence. Demonstrated ability to cultivate a positive work environment while maintaining adherence to company standards. Strong communication and leadership skills, with a primary focus on enhancing team performance and providing high-quality service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Junior Manager
McDonald's Australia
08.2022 - Current
- Run shifts with the shift manager, delegating roles and breaks, and demonstrating correct procedures to the team.
- Train team members in customer service, food safety, and performance requirements.
- Train new team members in correct procedures for all areas of operations.
- Operate cash registers and process various forms of payment.
- Clean and maintain all areas of restaurant.
- Strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Set a positive example for team members by providing high-quality, efficient service and attitude.
- Provide excellent customer service by greeting customers and meeting quality expectations.
- Promote a positive work environment through effective communication and teamwork among staff members.
- Consistently exceed performance expectations, receiving recognition from supervisors for dedication to job responsibilities.
Education
Dickson College
11.2025
Campbell High School
11.2023
Ainslie Primary School
12.2019
Skills
- Team Leadership
- Coaching and Mentoring
- Employee Training
- Problem-Solving
- Time Management
- Multitasking
- Customer Service
- Customer Engagement
- POS Systems
- Cash Handling
- Qualified Barista
Certification
Responsible Service of Alcohol (RSA)
ONA Barista Certificate
Timeline
Junior Manager
McDonald's Australia
08.2022 - Current
Campbell High School
Ainslie Primary School
Dickson College
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