Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dee-arn Renfrew

Belmont

Summary

Versatile and dependable, with a strong background in both community support and law enforcement, honed at Headstart Acquired Brain Injury Service. Excelled in fostering client empowerment and maintaining public safety, showcasing exceptional problem-solving and communication skills. Achieved significant improvements in client well-being and community trust, underpinned by meticulous attention to detail and health and safety compliance.

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Diligent Admin/Cleaner with solid background in maintaining clean and organized environments. Proven ability to handle cleaning tasks efficiently and improve overall cleanliness standards. Demonstrated expertise in using cleaning equipment and chemicals safely, as well as following established protocols.

Developed broad range of transferable skills in community-focused environment, including effective communication and empathy. Demonstrated ability to support individuals through challenging situations and navigate complex social services. Seeking to leverage these experiences to transition into new field, continuing to make positive impact.

Experienced with providing compassionate assistance and support to community members. Utilizes effective communication and active listening to understand and address individual needs. Track record of successfully implementing tailored support plans and crisis intervention strategies.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Cleaner

Cheryl Wheatley
06.2018 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.

Community Support Worker

Headstart Acquired Brain Injury Service
05.2011 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
  • Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
  • Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
  • Conducted comprehensive needs assessments to tailor support services for individual client requirements.
  • Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.

Nsw Police Officer

Nsw Government
05.1998 - 06.2005
  • Maintained public safety by enforcing laws and responding to emergencies.
  • Conducted investigations to gather evidence and solve criminal cases.
  • Enhanced community trust by building positive relationships with residents.
  • Patrolled assigned areas to prevent and detect criminal activity.
  • Collaborated with legal professionals to prepare case documentation for successful prosecutions.
  • Responded to emergency situations, providing immediate assistance and support.
  • Engaged with community members to educate them on crime prevention strategies.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.

Education

Diploma - Policing

Charles Sturt University
Goulburn, NSW
05-2021

No Degree - Social Studies

University of Newcastle
Newcastle, NSW
02-1996

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Time management
  • Reliability and punctuality
  • Problem-solving
  • Restroom sanitation

Certification

First Aid Certificate

WWCC

NDIS Certification


Timeline

Cleaner

Cheryl Wheatley
06.2018 - Current

Community Support Worker

Headstart Acquired Brain Injury Service
05.2011 - Current

Nsw Police Officer

Nsw Government
05.1998 - 06.2005

First Aid Certificate

WWCC

NDIS Certification


Diploma - Policing

Charles Sturt University

No Degree - Social Studies

University of Newcastle
Dee-arn Renfrew