Deanne Hibberd
Summary
Experienced retail florist with over 20 years in the industry, including a decade of owning and operating a successful store. Possess strong professional demeanour and background in facilities management and administration. Skilled in coordinating operations, managing schedules, and ensuring smooth facility functions. Known for adaptability, reliability, and proficiency in communication, organisation, and problem-solving. Dedicated to achieving success in all endeavours.
Overview
22
22
years of professional experience
Work History
Senior Florist
Niddrie Flowers
08.2022 - Current
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Demonstrated exceptional leadership skills by fostering a positive work environment that encouraged collaboration and open communication among team members.
- Managed and led a team of junior florists, providing mentorship and guidance for career development and skill improvement.
- Collaborated with event clients to design custom floral installations for high-profile events, resulting in client satisfaction and repeat business.
- Developed strong vendor relationships to secure preferred pricing without compromising quality or variety in flower selection.
- Managing and creating content for social media
Business Owner
Grattans Flowers
02.2011 - 12.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting and forecasting.
- Delivered exceptional results under tight deadlines by prioritising tasks effectively and delegating responsibilities appropriately throughout the team.
- Increased customer satisfaction with personalised service offerings, addressing specific needs and preferences.
FLORIST
Bountiful Garden
01.2007 - 01.2010
- Creating corporate/ retail designs
- Serving and assisting customers
- Managing stock levels
FLORIST
Geoff Ireland Florist
01.2003 - 01.2007
- Creating corporate/ retail designs
- Serving and assisting customers
- Wedding consultation and creation
Education
CERTIFICATE III - FLORISTRY
Box Hill Institute
01.2006
Skills
- Retail operations
- Time management
- Client liaising
- Problem-solving
- Strong communication
- Client engagement and assistance
- Inventory management and ordering
- Account management
Timeline
Senior Florist
Niddrie Flowers
08.2022 - Current
Business Owner
Grattans Flowers
02.2011 - 12.2020
FLORIST
Bountiful Garden
01.2007 - 01.2010
FLORIST
Geoff Ireland Florist
01.2003 - 01.2007
CERTIFICATE III - FLORISTRY
Box Hill Institute
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