Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Deep Patel

Clayton,Australia

Summary

IT professional with extensive experience in desktop support and infrastructure management at Blueconnections IT. Expertise in Microsoft Intune and Active Directory drives operational efficiency through strategic problem-solving. Delivers high-quality support ensuring seamless user experiences and robust security solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Desktop Support Engineer

Blueconnections IT
Melbourne, AU
12.2023 - Current
  • Provided Level 2 desktop support for Windows and macOS devices across organization.
  • Configured and built new PCs and Macs to meet company standards.
  • Installed, configured, and troubleshot VPN connectivity using GlobalProtect.
  • Deployed and managed Windows updates through Group Policies.
  • Created and managed Group Policies for efficient user and device management.
  • Supported user accounts in Local Active Directory and Azure Active Directory (Azure AD).
  • Enrolled and managed devices via Microsoft Intune (Endpoint Manager).
  • Administered security solutions through Zscaler and managed Apple Business Manager.

IT Service Desk Analyst

Technetics
Melbourne, AU
09.2023 - 12.2023
  • Supported MS and O365 services, including Exchange Online, SharePoint Online, OneDrive, and Teams.
  • Administered Microsoft Intune (MDM), Advanced Threat Protection (ATP), Multi-Factor Authentication (MFA), and Conditional Access.
  • Managed Windows Server and virtualization technologies using VMware and Hyper-V.
  • Conducted daily backups with Veeam, Datto, Naas, StorageCraft, Azure, Acronis, and Skyline.
  • Administered Active Directory and Exchange Server for streamlined operations.
  • Implemented infrastructure monitoring and alert management for proactive issue resolution.
  • Installed and supported VPN tools such as WatchGuard and Palo Alto.
  • Handled firewall management and monitoring across Palo Alto, WatchGuard, and Sophos.

IT Support System Analyst

Blueconnection IT
Melbourne, AU
01.2023 - 09.2023
  • Installed and supported global business applications critical to research and development activities.
  • Addressed technical assistance requests promptly through in-person, phone, and electronic channels.
  • Diagnosed and resolved hardware and software technical issues on-site and remotely.
  • Conducted thorough research using internal intranet to identify effective solutions for technical challenges.
  • Guided users on application usage, providing education to enhance understanding of systems.
  • Executed Level 1 and Level 2 application support procedures, escalating complex issues as needed.
  • Maintained accurate documentation of interactions and issue resolutions within ITSM system.
  • Managed ITSM software to ensure proper tracking of support requests.

Desktop Support Analyst

Morris Group
Melbourne, AU
01.2022 - 12.2022
  • Installed, upgraded, and supported Microsoft Windows and various applications.
  • Conducted critical analysis and troubleshooting to resolve software issues.
  • Recommended hardware replacements and program modifications for optimal performance.
  • Provided clear reporting of technical errors to management and specialist teams.
  • Utilized Service Now ticketing system for logging, tracking, and resolving calls.
  • Delivered remote support via TeamViewer, Quick Assist, and other software tools.
  • Analyzed user information system needs to identify technology limitations.
  • Implemented diagnostic assessments for faulty modules and components.

Computer Network and System Engineer

Wizstreet
Vadodara, IN
01.2019 - 12.2019
  • Installed and repaired hardware, software, and peripheral equipment per design specifications.
  • Read technical manuals and conducted diagnostics to monitor network performance.
  • Troubleshot network issues to maintain operational integrity and efficiency.
  • Provided network support aligned with business needs and requirements.
  • Maintained network performance through monitoring, analysis, and performance tuning.
  • Tested product releases to minimize user impact and ensure compatibility.
  • Configured, maintained, and administered new networks, software applications, servers, and workstations.
  • Established network specifications by analyzing user workflows and security requirements.

Education

Bachelor of Information Systems - Information Systems

Holmesglen Institute
Chadstone, VIC
11.2022

Diploma in Information Technology - Information Technology

CSJMU
Kanpur, Uttar Pradesh, India
07.2018

Skills

  • SCCM and ServiceNow
  • Help desk support
  • Information security
  • Continuous quality management
  • Application performance management
  • Software development lifecycle
  • Windows and Linux operating systems
  • Time management skills
  • Configuration management database
  • Remote access solutions
  • TCP/IP networking fundamentals
  • DNS, SMTP, and DHCP protocols
  • Microsoft O365
  • Active Directory administration
  • Outlook proficiency
  • Windows troubleshooting
  • Group Policy administration
  • Security management
  • Microsoft Intune
  • Infrastructure monitoring
  • Cloud-based software deployment
  • Data Backup/Recovery

Certification

  • Microsoft Entra ID for Administrators
  • Microsoft 365: Administration
  • Cloud management with Microsoft Intune

References

References available upon request.

Timeline

Desktop Support Engineer

Blueconnections IT
12.2023 - Current

IT Service Desk Analyst

Technetics
09.2023 - 12.2023

IT Support System Analyst

Blueconnection IT
01.2023 - 09.2023

Desktop Support Analyst

Morris Group
01.2022 - 12.2022

Computer Network and System Engineer

Wizstreet
01.2019 - 12.2019

Bachelor of Information Systems - Information Systems

Holmesglen Institute

Diploma in Information Technology - Information Technology

CSJMU

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