Deepa Bhatta
93 Auburn Road,Australia
Summary
Good personality with more than 8 years of experience in restaurants and Hotels sector.
Professional with strong background in customer relations, adept at resolving inquiries and ensuring satisfaction. Known for effective teamwork, adaptability, and achieving results. Skilled in communication, problem-solving, and maintaining positive customer experience. Reliable and responsive to changing needs and priorities.
Overview
10
10
years of professional experience
Work History
Customer service attendant
SKY FEAST SYDNEY TOWER
05.2022 - Current
- Assist in providing the best possible guest service, and pay attention to and address queries and concerns from both guests and associates
- Observing liquor and other laws and regulations
- Maintain cleanliness of equipment, tables, utensils, and floors to ensure safety, and sanitation regulations are meet
- Serve a range of alcoholic and non-alcoholic drinks to customers
- Ensuring and measuring guest satisfaction
Front Desk Officer
Kathmandu GARDEN HOME
04.2016 - 03.2022
- Welcoming guest: Greeting and directing guest to the right person or office
- Handling phone calls: Answering and making phone calls, and taking messages
- Managing mail and packages: Opening and sorting mail, and receiving and signing for deliveries
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Supported marketing efforts by promoting upcoming events or special offers to potential customers through social media or email campaigns.
- Managed front desk maintenance of client records and lab data.
hotel placement
St Regis’s Yalong Bay
12.2014 - 12.2015
- Internship in Housekeeping
- Cleaning guest rooms as room attendant
- Arranging Linens and setting up trolley
- Replenish bath care products (e.g., soap and shampoo)
- Restock beverages and food items in the mini-bar
- Report any technical issues and maintenance needs
- Address guests’ queries (e.g., on additional services)
- Help guests retrieve lost items
- Ensure all assigned rooms are clean and tidy by the end of the shift
- Follow hotel security guidelines
- Internship in Food and Beverage Service
- Welcoming guest and seating guests in restaurant
- Taking orders and serving to guests
- Setting the restaurant before and after service
- Delivering exceptional Customer Service
Education
Master’s - Hotel Management
Blue Mountain Hotel Management School
11.2024
BACHELOR’S - HOSPITALITY MANAGEMENT
INTERNATIONAL COLLEGE OF HOSPITALITY MANAGEMENT
12.2015
high school DIPLOMA -
Capitol Hill AcAdeMy
12.2012
Skills
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Ability to multitask and switch tasks seamlessly
- Friendly and enthusiastic
- Commitment to quality customer service
- Reliable and professional
- Time management skills
Availability
FULL TIME ALL-DAY
Languages
English
Full Professional
Timeline
Customer service attendant
SKY FEAST SYDNEY TOWER
05.2022 - Current
Front Desk Officer
Kathmandu GARDEN HOME
04.2016 - 03.2022
hotel placement
St Regis’s Yalong Bay
12.2014 - 12.2015
BACHELOR’S - HOSPITALITY MANAGEMENT
INTERNATIONAL COLLEGE OF HOSPITALITY MANAGEMENT
high school DIPLOMA -
Capitol Hill AcAdeMy
Master’s - Hotel Management
Blue Mountain Hotel Management School
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