Deepa Ellantivari

• Gained in-depth understanding of company products, systems and policies to give customers expert support.
• Handled customer enquiries.
• Answering Constant flow of customer calls.
• Educating customers about billing, payment process and procedures.
• Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.

• Volunteering at St Barnabas Anglican Church Playgroup, westmead till now
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Defining the project vision, setting the implementation plan and leading an agile scrum team to achieve our product delivery goals.

• Well, acquainted with knowledge of AGILE [SCRUM] Methodologies, STLC [Software Test Life Cycle] & Test Life cycle.

• Performing different kinds of Testing including Unit Testing, System Testing, Functional Testing, Smoke Testing, Integration Testing, End to End Testing, UAT, Performance testing and Regression Testing.

• Working closely with business, development, and technical support teams to share knowledge and to resolve quality issues. Communicating project goals often with a large group of stakeholders.

• Good knowledge in different phases of STLC and has gained good knowledge in Risk Analysis, Requirement Analysis, Design, Testing, Defect Management and Test Cycle Closure.

• Thorough knowledge in Test Requirement Analysis, setting up Test plans and interacting with various SMEs, Business Analysts, and testing products to ensure that the expectation of clients is met.

• Involved in Sprint Planning Meetings, Sprint Review Meetings and Sprint Retrospective Meetings.

• Good knowledge of ETL process in System Integration testing.

• Understanding the Business Requirements, Mapping Document and Design Document and Participating in walk through calls with Business Analysis Team for Transformation Rules.

• Expertise in writing SQL Queries using Oracle Databases.

• Expertise in Writing Test Cases, Executing the Test Cases in QC, HP-ALM Test Management Tool according to Mapping and Design Document.

• Strong knowledge of Defect Life Cycle Management using HP-ALM Test Management Tool.

• Pro-actively taken up multiple projects with excellent analytical, problem-solving, and communication skills.

• Providing regular strategy and delivery updates to senior leadership team to ensure alignment with quarterly business objectives and prioritization.

Project Details:1
Project Name: Knowledge, Lending Project (Banking)
Client Name: World Bank Group
Role: Test Analyst
Duration : 2016-2019
Description:
The World Bank is an international financial institution headquartered in Washington, D.C., United States. Established in 1944, its primary mission is to provide loans and grants to the governments of low- and middle-income countries for the purpose of pursuing capital projects, thereby promoting economic development and reducing poverty.
Project Details:2
Project Name: Walgreens (Health Care)
Client: Health Care
Role: Program Test analyst
Duration: 2011-2016
Description:
The aim of the project is to automate various activities of the
Hospital. The main activities covered are Doctors Information,
Patient Details, Nurse Information and Lab Details. This project also maintains inpatient, outpatient, dispensary information, also handles employee information, regarding number of employees in the hospital and their salary information. This Project maintains the records of Birth certificates, Death certificates and even Medical certificates. Various Reports are provided by daily, monthly and yearly for Fee bill information.
Roles and Responsibilities:
• Understanding the Requirements and Functional Specifications of the application.
• Performed Web based software Testing.
• Well acquired in Black box testing for System Testing
• Hands on experience in Smoke,Retest,Regression,Sanity testing, for
system
• Involved in Bug/Defect Reporting process and Tracking
• Involved in Participating in Peer review of TS,TCs and Bugs
• Involved in generate automation Scripts for Regression Testing,
Participated in regular team meetings by Lead and Manager
• Preparing MOM during meeting and sending to team members