Summary
Work History
Education
Skills
Awards
Languages
Timeline
Generic
Deepa Rajwani

Deepa Rajwani

Sydney,Australia

Summary

Dynamic ECE Teacher with NESA accreditation and First Aid certification, recognized for enhancing children's development at Amigoss Preschool Glebe. Proven leadership in creating engaging, play-based curricula and fostering strong family relationships. Skilled in process improvement and customer relationship management, achieving significant performance optimization in educational settings.

Work History

ECE Teacher

Amigoss Preschool Glebe
Sydney, NSW
  • Implemented hands-on, play-based strategies for experiential learning.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Promoted critical thinking skills among students by providing stimulating discussions on topics related to course material.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Developed and maintained a positive, nurturing learning environment.
  • Established positive relationships with families by maintaining regular communication about their child's academic growth.
  • Encouraged children's emotional and physical development through age-appropriate activities.
  • Organized and led activities to promote physical, mental and social development.
  • Stuck to daily routines to help children feel comfortable and promote development.

ECE Teacher

Goodstart Early Learning Center
Sydney, NSW
  • Demonstrated emergent knowledge about early childhood theories.
  • Encouraged and demonstrated inclusive practices.
  • Planned children's learning using a play-based approach.
  • Engaged in full responsibility days according to the center's requirements.
  • Maintained updated knowledge through continuing education and advanced training.

Deputy Head Teacher

Berlitz US
, China
  • Teaching English to Chinese adults and Kids and relish the opportunity of working as teacher and ensure to create fun filled learning environment
  • My responsibility included to educate and send daily emails about things done in class and send week a head plan for the next week
  • Have organized fun filled learning events like 'Meet and greet', 'International day', 'Mystery shopping' and 'Quiz'
  • My main achievements have been my promotion as Head of Early years and being part of the team who introduce the 'High Performance Learning'

Asset Planner/ Scheduler

Woolworths Group
, Australia
  • Company Overview: Ensuring assets meet compliance and operational standards
  • Overseeing the scheduling and execution of preventative maintenance (PM) plans
  • Managing service provider contracts and evaluating performance
  • Ensuring all maintenance work orders are tracked and completed in asset
  • Analysing asset performance and making recommendations for improvements or replacements
  • Ensuring adherence to company policies and regulatory requirements
  • Conducting audits and inspections to maintain asset reliability and compliance
  • Collaborating with internal teams such as procurement, finance, and operations
  • Working with external vendors and service providers to ensure efficient asset management
  • Communicating asset strategies and maintenance schedules to relevant departments
  • Developed and updated process documentation and user guides
  • Ensuring assets meet compliance and operational standards

Customer Service Consultant

Hexaware Technologies
, Australia
  • Provided outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Handled a high volume of customer interactions through various channels, including phone, email, and live chat
  • Collaborated with team members to streamline processes and improve overall service efficiency
  • Maintained accurate and detailed records of customer interactions and feedback

Manager Information Service Operations, North Asia

VFS Global
, India
  • Supervised call center operations across China, Malaysia, Thailand, Japan, and Indonesia
  • Audited calls, analyzed call volumes, and ensured adherence to security protocols
  • Liaised with embassies to update them on operational procedures and service levels
  • Trained and mentored teams to enhance service delivery
  • Plan work schedules to meet and exceed the set service level agreements and receive no errors
  • Liaise with the head-Office to commence new software for the team to introduce SMS and chat sessions for the customers
  • Led a high-performing customer service and sales team
  • Improved team performance through coaching and strategic interventions
  • Successfully increased sales conversion from 65% to 205% within two months
  • Planned work schedules to achieve and exceed the desired levels of my performance and always been 1000% ahead of my targets
  • Have been nominated as Audit Marshall for the management group
  • Worked with team Managers to resolve customer problems, improve operations and provide exceptional customer service

Education

Diploma - Early Childhood Education

Victoria University
Australia
06.2024

Master's - Professional Accounting

Holmes Institute
Australia
01.2021

Master's - Business Administration

Holmes Institute
Australia
01.2003

Bachelor - Commerce

Osmania University
India
01.2003

Skills

  • NESA accredited
  • Working With Children Check available
  • First Aid and Food Handler Certified
  • Leadership & Team Management
  • Process Improvement & Compliance
  • Customer Relationship Management (CRM)
  • Business Process Outsourcing (BPO)
  • Service Operations & Customer Satisfaction
  • Communication & Negotiation
  • Analytical & Problem-Solving Skills
  • Training & Coaching
  • Sales & Performance Optimization

Awards

  • Customer Compliments, HSBC (HDPI), 10/07
  • Best Customer Service, HSBC (HDPI), 06/07
  • Team of the Quarter, HSBC (HDPI), 01/07
  • Certificate of Excellence, HSBC (HDPI), 04/05
  • Superstar, HSBC (HDPI), 02/05

Languages

  • English
  • Hindi

Timeline

Deputy Head Teacher

Berlitz US

Asset Planner/ Scheduler

Woolworths Group

Customer Service Consultant

Hexaware Technologies

Manager Information Service Operations, North Asia

VFS Global

ECE Teacher

Amigoss Preschool Glebe

ECE Teacher

Goodstart Early Learning Center

Diploma - Early Childhood Education

Victoria University

Master's - Professional Accounting

Holmes Institute

Master's - Business Administration

Holmes Institute

Bachelor - Commerce

Osmania University
Deepa Rajwani