Deepa Thapaliya
Melbourne ,Victoria
Summary
Compassionate and dedicated professional with extensive experience in customer service, food handling, and personal care assistance. Adept at building rapport with clients and customers to enhance their experience while ensuring high standards of service and safety. Seeking a challenging position that leverages my strong communication skills, attention to detail, and ability to work collaboratively in a team-oriented environment. Committed to providing exceptional support and creating a positive atmosphere that promotes client satisfaction and well-being.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Diavolo Restorante
07.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
Waitress
Wayside Inn
08.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Receptionist
HIndu Vidhyapeeth Nepal
06.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Education
Associate of Science - Majoring Biology
Manaslu College
Chabhil, Kathmandu05.2022
Bachelor's of Nursing -
La Trobe University
Bundoora07.2027
High School Diploma -
Hindu Vidhyapeeth Nepal
Thali, Kathmandu05.2021
Skills
- Customer Service Excellence
- Effective Communication
- Team Collaboration
- Time Management
- Food Safety Knowledge
- Problem-Solving Skills
- Attention to Detail
- Empathy and Compassion
- Adaptability
- Task Prioritization and record keeping
Certification
- First Aid Certification
- Responsible Alcohol Service
- Use Hygienic Practices for Food Safety
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Reference
Available upon request
Timeline
Front of House Staff Member
Diavolo Restorante
07.2024 - Current
Waitress
Wayside Inn
08.2023 - 06.2024
Receptionist
HIndu Vidhyapeeth Nepal
06.2021 - 11.2022
- First Aid Certification
- Responsible Alcohol Service
- Use Hygienic Practices for Food Safety
Associate of Science - Majoring Biology
Manaslu College
Bachelor's of Nursing -
La Trobe University
High School Diploma -
Hindu Vidhyapeeth Nepal
Similar Profiles
Luis Angel Gamez HerreraLuis Angel Gamez Herrera
Waiter at Il Diavolo AndaresWaiter at Il Diavolo Andares
TAYLER JOHNSONTAYLER JOHNSON
Kitchen Manager at DiavoloKitchen Manager at Diavolo
Mckenzie LeslieMckenzie Leslie
Restaurant Hostess at Pasquale's Italian RestoranteRestaurant Hostess at Pasquale's Italian Restorante