DEEPAK SINGH
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
17
17
years of professional experience
Work History
Home Finance Manager
Westpac Banking
01.2017 - Current
- Oversaw entire loan process to provide each client received exceptional service.
- Trained newly hired employees to provide information regarding processes, procedures and deadlines.
- Conducted weekly one-on-one meetings with Collogues to provide performance evaluations, resolve issues, and answer questions.
- Assisted customers with completing loan applications and other paperwork.
- Approved and underwrote consumer loans for lines of credit and home equity.
- Analyzed financial statements and tax returns to complete underwriting process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Identified opportunities to cross-sell and upsell loan products to customers.
Produce Manager
Woolworths
11.2007 - 01.2017
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using colour and texture to enhance.
- Assisted customers with produce questions.
- Maintained produce area and kept produce storage area clean and sanitary.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coached and mentored new team members.
- Priced produce to achieve margin and sales goals.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Education
Bachelor of Commerce - Accounting
M S University
Gujarat, India.04.2004
Skills
- Credit management
- Investment Management
- Retirement planning
- Staff Training and Development
- Business Relationship Management
- Prioritizing and Planning
- Customer Service
- Adaptable to market fluctuations
- Risk Assessment
- Time Management
- Real estate knowledge
- Document analysis
- Refinancing options
Accomplishments
- Achieved KPI's every year to maintain business's profitability.
- Received positive customer survey regarding service provided.
- Received award from Employer to celebrate success.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Home Finance Manager
Westpac Banking
01.2017 - Current
Produce Manager
Woolworths
11.2007 - 01.2017
Bachelor of Commerce - Accounting
M S University
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