DEEPAK SUKUMARAN
Rouse hill,NSW
Summary
Energetic and reliable individual with a strong commitment to provide exceptional community service. Highly motivated and safety-conscious individual with proven ability to handle various tasks simultaneously while maintaining attention to detail and delivering quality results. I bring a strong work ethic, quick learning abilities, and a genuine passion for working for communities.
Overview
19
19
years of professional experience
Work History
Analytics and Reporting
Accenture Australia
11.2006 - 05.2024
- Experience in interpreting and analyzing data to drive successful business solutions
- Streamlined data management processes for better efficiency and accuracy in safety reporting.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management.
Customer Care Executive
Idea Mobile Communication
07.2005 - 11.2006
- Responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer and by ensuring that all the customer requirements are completely met.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Statement of Attainment in Medical Administration Skill Set -
TAFE
Sydney, NSW01.2024
Statement of Attainment in Apply First Aid and CPR -
TAFE
Sydney, NSW01.2023
Graduation: Bachelor of Commerce -
Kerala University
India01.2006
Skills
- Customer Service
- Adaptability and Quick learner
- Proficient in following instructions and adhering to schedules
- Excellent attention to detail and strong observation skills
- Exceptional problem-solving and decision-making abilities
- Microsoft Excel
Timeline
Analytics and Reporting
Accenture Australia
11.2006 - 05.2024
Customer Care Executive
Idea Mobile Communication
07.2005 - 11.2006
Statement of Attainment in Medical Administration Skill Set -
TAFE
Statement of Attainment in Apply First Aid and CPR -
TAFE
Graduation: Bachelor of Commerce -
Kerala University
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