Deependra Dahal
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Sleeping Giant
05.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Monitored competitor activity to stay informed of market trends and adjust strategies accordingly.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained and managed associates in customer service and sales techniques.
- Engaged directly with customers to offer assistance and resolve complaints.
- Successful in managing and motivating team of employees in the store.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Tracked records of Working towards KPI targets.
Owner/Head Trainer/Manager
Southside Athletic
01.2019 - 05.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Assistant in Nursing
Arcare Aged Care
03.2014 - 07.2019
- Changing patients' bedding
- Helping patients with personal care tasks like showering or using the restroom
- Updating patient documentation and completing paperwork
- Noting patient concerns and relaying them to a registered nurse or doctor
- Helping staff keep patients safe by observing those who might be restless or confused
- Sound knowledge of funding and aged care and disability act.
Education
CRT4 - Health And Fitness
Fit College
Brisbane 07.2019
No Degree - Aged Care
Community College of Aged Care
Brisbane04.2013
BBA - Business Administration
TU NEPAL
KATHMANDU 04.2007
Skills
- Love selling and people person
- Personnel Development
- Revenue Generation
- Loss Prevention
- Retail Inventory Management
- Customer Service Management
- Shift Scheduling
- Risk Management
- Hourly Shift Management
- Budget Administration
- Employee Training
- Store Merchandising
- Team Development
- POS Systems
- Supply Ordering
- Employee Scheduling
- Customer Response
- Leadership Development
- Training and Mentoring
- Customer Service
- Problem-Solving
- Inventory Control
- Goals and Performance
- Sales Promotions
- Friendly and Positive
- Opening and Closing Procedures
- Bank Deposit Procedures
- Policies and Procedures
- Store Operations
- Sales Expertise
- Sales Analysis
- Staff Supervision
- Outstanding Communication Skills
Timeline
Store Manager
Sleeping Giant
05.2022 - Current
Owner/Head Trainer/Manager
Southside Athletic
01.2019 - 05.2023
Assistant in Nursing
Arcare Aged Care
03.2014 - 07.2019
CRT4 - Health And Fitness
Fit College
No Degree - Aged Care
Community College of Aged Care
BBA - Business Administration
TU NEPAL
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