Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Saurav Prasath Mani Annadurai

Perth,WA

Summary

Proven Guest Service Agent with a track record of enhancing guest satisfaction at Ibis & Quest Innaloo through exceptional guest communication and listening skills. Expert in reservation management systems and adept at resolving conflicts, demonstrated by improved guest experience scores. Skilled in maintaining professionalism with VIP guests, showcasing both administrative and hospitality services expertise. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Quest Innaloo
07.2023 - 08.2024
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.

Guest Service Agent

Ibis Hotel
03.2020 - 06.2022
  • Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Education

Engineering Technology

Southern Cross University
Perth, WA
08.2026

B.E- Engineering - Electrical And Electronics Engineering

Anna University
India
01.2020

Skills

  • Guest communication
  • Listening Skills
  • Writing and verbal communication
  • Check-in and Check-out Procedures
  • Guest Services
  • Administrative Skills
  • Hospitality services
  • Reservation Processing
  • Reservation Management System

Certification

  • CPR First Aid Certification Training
  • Food Safety Training

References

Reference


Molly Michael- Quest Innaloo (Duty Manager) 

Mobile-+61457403540


Mohammad Jafar- Quest East Perth (Duty Manager)

Mobile-+61430222132


Deepika- Fraser Suites (Guest Service Agent)

Mobile-+61478901959

Timeline

Guest Service Agent

Quest Innaloo
07.2023 - 08.2024

Guest Service Agent

Ibis Hotel
03.2020 - 06.2022

Engineering Technology

Southern Cross University

B.E- Engineering - Electrical And Electronics Engineering

Anna University

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Saurav Prasath Mani Annadurai